π½οΈ Restaurants Β· Lancaster
total experiences
replied on google
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Customer waited forty-five minutes without being served by staff.
Small food portions and long wait time at pickup area.
The waitress rushed the customers during their birthday dinner.
Food poisoning occurred after consuming improperly seasoned meals.
Staff refused to seat a large party and provided poor service.
The restaurant served incorrect and improperly cooked steak orders.
The restaurant provided an insufficient portion size for the meal price.
Steaks were improperly cooked and menu items were unavailable.
The food served was overcooked, stale, and had an off taste.
Business reply on Google
Thanks for taking the time to share your feedback, Kara. Weβd appreciate the chance to learn more about your visit and make things better. Please reach out to us at guestrelations@gr.longhornsteakhouse.com with the subject line "Reply # 6462826" so we can connect directly.
Poor food quality and dismissive service from the waiter
Long wait times for service and poor quality drinks provided.
Ribs were over-sauced and vegetables were undercooked.
incomplete meal served and manager was rude and unprofessional
Staff refused to seat large group together while accommodating others.
Waitress provided poor service and reacted unprofessionally to food order issues.
poor quality and unappetizing food served at the restaurant
Staff failed to place orders and inconsistently applied promised bill compensation.
Server spilled food on customer and manager offered no immediate compensation.
Server failed to clear plates or check on the table.
Business reply on Google
We hate to hear weβve let you down with the service you received in Lancaster, PA. We'd like to have our Guest Relations Team contact you directly. Please email us at Social@LongHornSteakhouse.com with your full name, phone number, receipt or order number, and remind us that you originally contacted us here on Google.