LongHorn Steakhouse

🍽️ Restaurants · Lancaster

19

total experiences

11%

replied on google

Most reported issues

AI-classified. Tap a category to filter the experiences below.

Experiences

WorstWait & DelaysFrom Google Reviews
Aug 26, 2026

Customer waited forty-five minutes without being served by staff.

WorstCustomer ServiceFrom Google Reviews
Aug 16, 2026

Small food portions and long wait time at pickup area.

WorstStaff BehaviorFrom Google Reviews
Jun 24, 2026

The waitress rushed the customers during their birthday dinner.

WorstProduct / Service QualityFrom Google Reviews
May 17, 2026

Food poisoning occurred after consuming improperly seasoned meals.

WorstCustomer ServiceFrom Google Reviews
Jan 30, 2026

Staff refused to seat a large party and provided poor service.

WorstCustomer ServiceFrom Google Reviews
Jan 22, 2026

The restaurant served incorrect and improperly cooked steak orders.

WorstProduct / Service QualityFrom Google Reviews
Dec 31, 2025

The restaurant provided an insufficient portion size for the meal price.

WorstProduct / Service QualityFrom Google Reviews
Dec 17, 2025

Steaks were improperly cooked and menu items were unavailable.

WorstProduct / Service QualityFrom Google Reviews
Sep 16, 2025

The food served was overcooked, stale, and had an off taste.

Business reply on Google

Thanks for taking the time to share your feedback, Kara. We’d appreciate the chance to learn more about your visit and make things better. Please reach out to us at guestrelations@gr.longhornsteakhouse.com with the subject line "Reply # 6462826" so we can connect directly.

WorstCustomer ServiceFrom Google Reviews
Jul 31, 2025

Poor food quality and dismissive service from the waiter

WorstWait & DelaysFrom Google Reviews
Jun 19, 2025

Long wait times for service and poor quality drinks provided.

WorstProduct / Service QualityFrom Google Reviews
May 19, 2025

Ribs were over-sauced and vegetables were undercooked.

WorstCustomer ServiceFrom Google Reviews
Feb 17, 2025

incomplete meal served and manager was rude and unprofessional

WorstCustomer ServiceFrom Google Reviews
Dec 6, 2024

Staff refused to seat large group together while accommodating others.

WorstCustomer ServiceFrom Google Reviews
Sep 7, 2024

Waitress provided poor service and reacted unprofessionally to food order issues.

WorstProduct / Service QualityFrom Google Reviews
Jul 29, 2024

poor quality and unappetizing food served at the restaurant

WorstCustomer ServiceFrom Google Reviews
Jan 13, 2024

Staff failed to place orders and inconsistently applied promised bill compensation.

WorstCustomer ServiceFrom Google Reviews
Dec 2, 2023

Server spilled food on customer and manager offered no immediate compensation.

WorstCustomer ServiceFrom Google Reviews
Feb 25, 2022

Server failed to clear plates or check on the table.

Business reply on Google

We hate to hear we’ve let you down with the service you received in Lancaster, PA. We'd like to have our Guest Relations Team contact you directly. Please email us at Social@LongHornSteakhouse.com with your full name, phone number, receipt or order number, and remind us that you originally contacted us here on Google.