LongHorn Steakhouse

🍽️ Restaurants · Springfield

19

total experiences

5%

replied on google

Most reported issues

AI-classified. Tap a category to filter the experiences below.

Experiences

WorstCleanliness & HygieneFrom Google Reviews
30 days ago

The restaurant was unclean and staff ignored customers at the bar.

WorstStaff BehaviorFrom Google Reviews
Jun 30, 2026

The manager displayed rude and impatient behavior toward the customer.

WorstCustomer ServiceFrom Google Reviews
Jun 18, 2026

staff failed to approach the table for thirty minutes

WorstStaff BehaviorFrom Google Reviews
May 18, 2026

Manager was rude and called the police on the family.

WorstCustomer ServiceFrom Google Reviews
Apr 2, 2026

staff ignored customers for twenty-five minutes before a dismissive manager response

WorstCustomer ServiceFrom Google Reviews
Mar 9, 2026

Staff failed to acknowledge or serve customers for fifteen minutes.

WorstCustomer ServiceFrom Google Reviews
Mar 3, 2026

Incorrect food preparation and excessive wait times for meal replacement.

WorstCustomer ServiceFrom Google Reviews
Feb 21, 2026

Staff ignored customer at the bar for fifteen minutes.

WorstWait & DelaysFrom Google Reviews
Feb 17, 2026

customer waited over an hour without receiving their main meal

WorstCustomer ServiceFrom Google Reviews
Jan 27, 2026

Inattentive service and multiple errors with food order and delivery.

WorstProduct / Service QualityFrom Google Reviews
Jan 27, 2026

Steak was undercooked and manager was rude regarding the replacement.

WorstWait & DelaysFrom Google Reviews
Dec 19, 2025

Excessive wait time and cold food served to the table.

WorstCustomer ServiceFrom Google Reviews
May 22, 2025

Inattentive service and poorly timed food delivery with overcooked steak.

WorstCustomer ServiceFrom Google Reviews
Apr 16, 2025

Slow service and poor quality cold food

WorstCleanliness & HygieneFrom Google Reviews
Feb 2, 2025

The restaurant floor was extremely dirty and dusty.

WorstStaff BehaviorFrom Google Reviews
Apr 23, 2024

Rude staff member handling phone orders and slow service.

WorstProduct / Service QualityFrom Google Reviews
Dec 17, 2023

shrimp contained worms and service was extremely slow

WorstProduct / Service QualityFrom Google Reviews
Nov 18, 2022

The food quality was poor and the bathroom was unclean.

WorstWait & DelaysFrom Google Reviews
Feb 17, 2021

Long wait times and unavailable menu items

Business reply on Google

We’re disappointed to hear about your experience. If you’d like to speak more about this, please email Social@LongHornSteakhouse.com. Send us your full name, phone number, receipt or order number, and please remind us you posted on Google, and that it was for our 272 Route 22 West, Springfield, location.