π½οΈ Restaurants Β· Springfield
total experiences
replied on google
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The restaurant was unclean and staff ignored customers at the bar.
The manager displayed rude and impatient behavior toward the customer.
staff failed to approach the table for thirty minutes
Manager was rude and called the police on the family.
staff ignored customers for twenty-five minutes before a dismissive manager response
Staff failed to acknowledge or serve customers for fifteen minutes.
Incorrect food preparation and excessive wait times for meal replacement.
Staff ignored customer at the bar for fifteen minutes.
customer waited over an hour without receiving their main meal
Inattentive service and multiple errors with food order and delivery.
Steak was undercooked and manager was rude regarding the replacement.
Excessive wait time and cold food served to the table.
Inattentive service and poorly timed food delivery with overcooked steak.
Slow service and poor quality cold food
The restaurant floor was extremely dirty and dusty.
Rude staff member handling phone orders and slow service.
shrimp contained worms and service was extremely slow
The food quality was poor and the bathroom was unclean.
Long wait times and unavailable menu items
Business reply on Google
Weβre disappointed to hear about your experience. If youβd like to speak more about this, please email Social@LongHornSteakhouse.com. Send us your full name, phone number, receipt or order number, and please remind us you posted on Google, and that it was for our 272 Route 22 West, Springfield, location.