Love's Travel Stop
🚗 Auto & Repair · Calvert City
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Unreliable internet service prevents completion of necessary business paperwork.
Business reply on Google
We're sorry to hear about your experience with the internet service at our Calvert City location. Your feedback is important, and we'll share it with the General Manager. We hope you'll consider visiting us again in the future.
Technician abandoned truck repair after long wait and multiple delays.
Business reply on Google
We're sorry to hear about your experience at our Calvert City location. Your feedback is important, and we'll share it with the General Manager. We hope you'll give us another chance to serve you better.
Poor food quality, inattentive staff, and unclean dining area.
Business reply on Google
Sorry to hear about your visit. We appreciate your feedback on the service and cleanliness, and we'll pass it on to the General Manager at Calvert City. We hope you'll reconsider visiting us again.
Store manager refuses military discount to veterans not in uniform.
Business reply on Google
Thanks for letting us know about your experience. We're sorry for any inconvenience and will discuss this with the General Manager at Calvert City. We hope to serve you better next time.
Cashier was rude and disputed fuel card usage for an item.
Business reply on Google
We regret to hear about your recent visit to our Calvert City location. Your feedback regarding the service you received is important to us and will be addressed with the General Manager. We hope to welcome you back for a more positive experience.
Unauthorized overcharging for fuel at the pump
Business reply on Google
Thanks for your feedback, Michelle. We're sorry for the trouble you encountered at our Calvert City location. We'll discuss your concerns with the General Manager. Please contact our customer service for help with the charge. We appreciate your patience.
The back parking lot lacks adequate lighting for safe parking.
Business reply on Google
Hi, we’re sorry for the inconvenience. Your feedback about parking lot lighting will be shared with the team to help improve safety for our customers.
Parking lot becomes inaccessible for vehicles during late night hours.
Business reply on Google
Thanks for the heads-up and for recognizing our team! We’ll share your parking concern with the appropriate team to review.
Vehicle was broken into and security cameras were non-functional
Business reply on Google
We’re sorry to hear about this, Jessica. Safety is very important to us, and we’ll share your concerns with the location team to review security measures. Thank you for letting us know.
Excessive wait time for tire replacement due to poor queue management.
Business reply on Google
Thank you for bringing your experience at our truck care shop to our attention, Everett. We will ensure that your feedback is provided to our operations team so they can investigate the cause of the delay and determine why the service took longer than expected. Please accept our sincere apologies for the inconvenience.
The facility is dirty and staff are inattentive.
Business reply on Google
Thank you, David, for taking time to provide feedback. We sincerely apologize for the cleanliness issues and the experience you had. Your feedback is important, and we will work to improve our standards. Thank you for bringing this to our attention.
presence of small worms in the bathroom area
Business reply on Google
Thank you for letting us know. We’re sorry about the condition of the bathroom and will share your feedback to help improve cleanliness.
staff failed to address illegal parking blocking traffic flow
Employee charged for a refill despite the customer having unlimited status.
Gas pump prices do not match the advertised store signage
Trucks blocking fuel pumps and entrance due to lack of management.
Showers are unavailable and bathrooms are replaced by portable toilets.
shower and bathroom facilities are currently out of service
The shower ran out of hot water after ten minutes.
staff members ignored customers at the checkout counter