Love's Travel Stop
🚗 Auto & Repair · Prescott
total experiences
replied on google
Most reported issues
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Experiences
The business charged a higher price than the initial phone quote.
Business reply on Google
Thanks for bringing this to our attention. We're sorry for the pricing issue you faced. We'll make sure the General Manager at Prescott is informed. Feel free to reach out to our customer service for more help.
The coffee and food area is consistently dirty and unmaintained.
Business reply on Google
We're sorry to hear about your experience at our Prescott location. Cleanliness is important to us, and we'll share your feedback with the General Manager. We hope you'll give us another chance to serve you better.
employees are unresponsive and failing to perform requested vehicle maintenance
Business reply on Google
We appreciate your feedback and apologize for the experience you had. We'll ensure the General Manager at Prescott is informed. We hope you'll consider visiting us again.
The tire repair service has excessively long wait times.
Business reply on Google
Sorry to hear about the delay with the tire service. We'll pass your feedback to the General Manager at Prescott. We hope you'll consider visiting us again.
Facility maintenance issues including parking lot, fuel island, and shower temperature.
Business reply on Google
Thanks for sharing your thoughts, Vincent. We apologize for the concerns you encountered at our Prescott location. We'll pass your feedback on to the General Manager to address these issues. We hope to improve and welcome you back soon.
Unsanitary bathroom facilities and poor customer service from staff.
Business reply on Google
Hi Nikki, we're sorry to hear about your experience with the cleanliness and service at our Prescott location. We take our 'Clean Places, Friendly Faces' promise seriously and will share your feedback with the General Manager. We hope you'll give us another chance to serve you better.
Long wait times, rude staff, and food caused illness.
Business reply on Google
We’re very sorry for your experience at our Prescott location. We’ll share your feedback with the team to address cleanliness, service, and food quality concerns.
Staff were rude and called police during a service request.
Business reply on Google
We’re very sorry for your experience at our Prescott location. Your feedback is important, and we’ll address your concerns with our team to improve service and safety.
Construction noise disturbed guests and management failed to address the issue.
Business reply on Google
Thank you for bringing this to our attention, Dustina. We’re truly sorry for the disruption and lack of response from our team. Your concerns will be shared with the appropriate departments to ensure this is addressed.
The chicken sandwich was stale and the fry portion was insufficient.
Unclean restrooms and lack of windshield cleaning supplies at the station.
Gas pump malfunctioned and spilled fuel due to faulty auto-shutoff mechanism.
The shower area and hallway have a strong urine odor.
The ice machine is contaminated and the facility is filthy.
The shower facilities are extremely dirty and pose health risks.
The facility is dirty and lacks basic supplies like cups.
The store, restrooms, and coffee area were dirty.
The parking lot and gas pump area were covered in trash.
Unsanitary shower facilities and long wait times due to staff negligence.
Restrooms and shower facilities are dirty and poorly maintained.