Lowe's Home Improvement
🛒 Retail & Products · Albuquerque
total experiences
replied on google
Most reported issues
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Experiences
Customer received a previously tampered with and defective washing machine.
Business reply on Google
Hi John, we're so sorry to hear about the issues you're having with your Maytag washer. At Lowe’s, we pride ourselves on the quality of our products. We'd like to look into this for you and get in touch. Could you please contact us at 1-800-445-6937 (8:30am - 7pm ET, 7 days a week)? We hope you give us another chance to win back your trust.
customer service failed to answer calls and transferred repeatedly
Business reply on Google
Hi Brittany, thanks for bringing this to our attention. We pride ourselves on our reliable service, and we should always be ready to assist customers over the phone. If you are having trouble reaching us at 1-800-445-6937 (8:30am - 7pm ET, 7 days a week), please contact us at https://www.lowes.com/l/help/contact-us so we can connect with you directly. We understand how frustrating this has been for you and we want to make things right.
Store refused to honor an incorrectly advertised price for insect spray.
Business reply on Google
We apologize for the frustrating experience you had with the incorrect pricing display, Savannah. We'll share your feedback with our Albuquerque team to prevent this from happening again, and we hope you give us another chance in the future. Thanks for sharing your thoughts with us.
staff failed to provide assistance despite multiple requests for help
Business reply on Google
We're so sorry to hear about this experience, Ivonne. Customer service is our priority, and this is not what you should expect from our team. We're sharing your feedback with our Albuquerque team right away. We hope you give us another chance in the future.
Management failed to address a return concern or provide contact information.
Business reply on Google
Thanks for the feedback, Desmond! We work hard to provide you with the best service and an extensive selection of products for all your projects. We'll be delighted to see you again soon.
Store staff failed to locate and provide the customer's online order.
Business reply on Google
This is not the impression we want to leave. We aim to provide our customers with the best service possible. We're sharing your feedback with our Albuquerque team. We appreciate your feedback and hope you give us another chance in the future.
Employee refused to honor paint guarantee and failed to provide assistance
Business reply on Google
Hi Danielle, we are very sorry to hear about your experience at our customer service desk. We always aim to provide professional service and properly honor our product policies, including our paint guarantees. We take your feedback regarding employee training seriously and want to look into this further. Please reach out to us at 1-800-445-6937 (8:30am - 7pm ET, 7 days a week) so we can follow up with you. Thank you.
Store is understaffed with disorganized inventory and inaccurate stock information.
Business reply on Google
We're sorry to hear about the inconvenience, William. We work hard to deliver the best service and product selection to our customers, and it sounds like we fell short. We appreciate your loyalty over the years and hope you give us another chance to serve you better in the future. Thank you for sharing your feedback.
The store failed to deliver the item and provided inconsistent information.
Business reply on Google
Thanks for bringing this to our attention, Carla. At Lowe’s, we pride ourselves on our reliable service. We understand your frustration with the delivery and we would like to look into this. Please reach out to us at https://www.lowes.com/l/help/contact-us so we can follow up with you. We hope you give us another chance in the future.
Repeated failures to deliver orders on time and poor communication.
Business reply on Google
Thanks for bringing this to our attention, Misti. It’s always important for us to deliver outstanding support and to provide your orders seamlessly. We understand your frustration and we would like to look into this. Please reach out to us at https://www.lowes.com/l/help/contact-us so we can follow up with you. We hope you give us another chance to win back your trust and confidence.
customer unable to find staff for assistance
Business reply on Google
This is not what you should expect from our team, Flora. Please reach out to us at 1-800-445-6937 (8:30am - 7pm ET, 7 days a week) so we can connect with you. We hope you give us another chance in the future.
New refrigerator is defective and warranty repair is delayed
Business reply on Google
Hi Noraima, we're sorry to hear about the issue with your refrigerator and the lack of prompt assistance from our warranty team. We'd like to get in touch and look into this matter further. Please reach out to us at 1-888-775-6937 (8am - 12am ET, 7 days a week). Thank you.
Manager refused to honor the advertised price at the register.
Business reply on Google
This is not the impression we should leave, Phill. Our goal is to support all of our customers with excellent service and make sure we're always clear in our products and how much they cost. We'd like to look into this further and get in touch. Would you please contact us at 1-800-445-6937 (8:30am - 7pm ET, 7 days a week)? Thank you.
Staff failed to provide assistance with cabinets and loading items.
Business reply on Google
Hi Davetta, we're sorry to hear you had a difficult time getting assistance. Customer service is our priority and this is not what you should expect at our Albuquerque store. We take your feedback very seriously and trust that this information will be used as a training opportunity. We hope you give us another chance in the future.
Staff failed to provide promised installation and repeatedly disconnected customer calls.
Business reply on Google
We're very sorry about this situation, Cece. At Lowe’s, we pride ourselves on professional workmanship, respect and reliability on every job. We know how important it is to get your project done at the right time. Please reach out to us at https://www.lowes.com/l/help/contact-us or 1-800-445-6937 (8:30am - 7pm ET, 7 days a week) so we can get on the right track. Thank you.
The store manager and staff provide poor customer service.
Business reply on Google
Thank you for bringing this to our attention, Madison. Providing quality service is our highest priority, and this is not what you should expect from our team. Please reach out to us at 1-800-445-6937 (8:30am - 7pm ET, 7 days a week) so we can connect with you. We hope you give us another chance in the future.
Repeated delivery failures and inability to fulfill appliance order.
Business reply on Google
This is not the type of experience you should ever expect, Ana. At Lowe's, we pride ourselves on providing reliable services for our valued customers. We understand your frustration and would like to earn back your trust. Please reach out to us at 1-800-445-6937 (8:30am - 7pm ET, 7 days a week). We hope we can regain your trust and confidence in the future.
The stove delivery was missed without notification or follow-up.
Business reply on Google
We're very sorry to hear about this situation, Marissa. It’s always important for us to provide outstanding support and to deliver our products seamlessly. We understand your frustration and we would like to look into this. Please reach out to us at https://www.lowes.com/l/help/contact-us so we can follow up with you. Thank you.
Delayed delivery of a damaged swamp cooler and poor customer service
Business reply on Google
Hi Arturo, we're sorry to hear about the issue with your order. Customer service is our priority and it’s always important for us to deliver our products seamlessly. We understand your frustration and we would like to look into this. Please reach out to us at 1-800-445-6937 (8:30am - 7pm ET, 7 days a week). Thank you.
staff failed to provide assistance with loading heavy materials
Business reply on Google
Hi T, we're sorry to hear about you and your dad's experience. We want to make sure you can expect excellent customer service from everyone at our store. We are sharing your feedback with our Albuquerque team so we can improve. We hope you give us another chance to serve you better in the future.