Lowe's Home Improvement
🛒 Retail & Products · Brewer
total experiences
replied on google
Most reported issues
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Experiences
Staff ignored the customer and provided poor service in the appliance department.
Business reply on Google
Hi Wanda, thank you for sharing your experience in our appliance section while you were looking for your new refrigerators and stove. We always aim to provide attentive and polite guidance to everyone who walks through our doors. To talk more about this situation, please reach out to our team at 1-800-445-6937 (8:30am - 7pm ET, 7 days a week). We value your interest in our store and hope to welcome you back soon for a much better visit.
Damaged decking delivered late and order incorrectly cancelled by staff.
Business reply on Google
Hi Chris, we pride ourselves on delivering high-quality materials and convenient pickup services for your building projects. Your feedback helps us refine our order handling and service standards so our customers receive dependable care. Please call us at 1-800-445-6937 (8:30am - 7pm ET, 7 days a week) so we may look into this further. Thank you.
employees physically removed items from customer cart and acted aggressively
Business reply on Google
This is not the impression we want to leave, Elizabeth. Customer service is our priority, so we want to make sure that we're ready to help you with utmost professionalism. Please reach out to us at 1-800-445-6937 (8:30am - 7pm ET, 7 days a week) so we can look into this further. We hope you give us another chance in the future.
failed delivery and unresolved product malfunction with poor customer support
Business reply on Google
Hi Karen, we appreciate your comments and take them very seriously. We'd like to discuss this with you directly and earn back your trust. Please reach out to us at 1-800-445-6937 (8:30am - 7pm ET, 7 days a week). We want to ensure this is taken care of and have escalated this internally. Thank you.
Order cancelled without valid reason and staff provided inconsistent information.
Business reply on Google
Hi, we appreciate your comments and take them very seriously. We'd like to discuss this with you directly and earn back your trust. Please reach out to us at 1-800-445-6937 (8:30am - 7pm ET, 7 days a week). We want to ensure this is taken care of and have escalated this internally. Thank you.
The garage door delivery is significantly delayed with no status updates.
Business reply on Google
We're very sorry about the difficulty you encountered with your order, Joel. It’s always important for us to deliver our products quickly and seamlessly. We understand your frustration and we would like to look into this. Please reach out to us at 1-800-445-6937 (8:30am - 7pm ET, 7 days a week). We will continue to do everything we can to speed up and improve our customer service delivery.
Poor store management and long wait times at the lumber register.
Business reply on Google
Hi Aaron, the experience you describe is unacceptable and it does not reflect the high standards of service that we strive to deliver. We'd like to look into this further and get in touch. Would you please contact us at 1-800-445-6937 (8:30am - 7pm ET, 7 days a week)? Thank you.
Incomplete delivery and poor customer service caused project delays.
Business reply on Google
Hi Amanda, we're so sorry to hear about the issues you're having with your order. We'd like to look into this for you and get in touch. Would you please contact us at 1-800-445-6937 (8:30am - 7pm ET, 7 days a week)? Thank you.
Incorrect wire provided and multiple unresolved charges on bank account
Business reply on Google
Hi Tim, we're so sorry about the incorrect charges you experienced at our Brewer location. Our goal is to provide a seamless experience for our customers and we regret the inconvenience this caused you. We'd like to get in touch with you and help out. Please reach out to us at 1-800-445-6937 (8:30am - 7pm ET, 7 days a week). We want to ensure you're taken care of. Thank you.
Failed material delivery and poor communication regarding project scheduling
Business reply on Google
Hi, we'd like to help out. Whether a complex project or a simple question, we've got your back. Please reach out to us at Please reach out to us at 1-800-445-6937 (8:30am - 7pm ET, 7 days a week). We're confident we can help you find the home improvement hardware or materials you need.
Store refused to honor the online advertised sale price for decking.
Business reply on Google
Hi Gina, we're sorry to hear about your experience with us. We always want you to have a pleasant visit and count on us for excellent service. We're looking into this and will ensure our displays are labeled correctly. We hope you'll give us another chance in the future.
Inaccurate pricing and poor scheduling and communication regarding flooring installation.
Multiple failed appliance delivery attempts and poor customer service communication.
Business reply on Google
We're very sorry about the difficulty you encountered with your order, Owen. We take pride in providing excellent service and it’s always important for us to deliver our products quickly and seamlessly. We understand your frustration and we would like to look into this. Please reach out to us at https://www.lowes.com/l/help/contact-us. Thank you for bringing this to our attention.
Delivery team failed to provide requested indoor placement for pallet.
Business reply on Google
We're so sorry about the issue you had with our delivery service. This is not what you should expect from our team. We're sharing your feedback with our Brewer team right away. We hope you give us another chance in the future.
Customer felt accused of theft by staff during checkout process.
Business reply on Google
Hi Angela, we apologize for the poor customer service experience. We strive to provide a welcoming and respectful environment for all of our customers, and it is disappointing that we did not meet your expectations. We take all customer feedback seriously and will use it to improve our customer service. We appreciate your patience and understanding, and we hope that you will give us another opportunity to serve you in the future.
Store resells already purchased appliances before the scheduled delivery date.
The store failed to assemble or deliver the purchased grill as promised.
Store refused to honor the online price after confirming it previously
Customer received a used and incorrect rug instead of a new one.
Employee provided degrading and rude customer service to multiple shoppers.