Lowe's Home Improvement
🛒 Retail & Products · Dover
total experiences
replied on google
Most reported issues
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Experiences
delivery date rescheduled last minute leaving customer without a refrigerator
Business reply on Google
Hi Karen, thank you for bringing this to our attention. It’s always important for us to deliver our products quickly and seamlessly. We will continue to do everything we can to speed up and improve our customer service delivery. We understand your frustration and we would like to look into this. If you are having trouble reaching us at 1-800-445-6937 (8:30am - 7pm ET, 7 days a week), please contact us at https://www.lowes.com/l/help/contact-us so we can connect with you directly.
refrigerator delivery failed due to poor communication and tracking issues
Business reply on Google
We're very sorry to hear about this, Jack. At Lowe’s, we pride ourselves on professional workmanship and reliability on every job. We understand your frustration and we'd like to get in touch. Please reach out to us at 1-800-445-6937 (8:30am - 7pm ET, 7 days a week) so we can get on the right track. Thank you.
Store staff failed to assemble and provide a purchased grill.
Business reply on Google
Hi Ashley, we're very sorry for the issues and inconveniences that you experienced. We value our customers and aim to deliver excellent service and be a reliable resource for your home improvement needs. Please reach out to us at 1-800-445-6937 (8:30am - 7pm ET, 7 days a week) so we can follow up with you. We hope we can earn back your trust and confidence.
Delayed delivery and product quality did not match online description
Business reply on Google
We're very sorry about the difficulties you encountered with your order and the service you experienced from our team, Kecia. The experience you describe is unacceptable and it does not reflect the high standards of service that we strive to deliver. We'd like to look into this further and get in touch. Would you please contact us at 1-800-445-6937 (8:30am - 7pm ET, 7 days a week)? Thank you.
Staff incorrectly charged for longer lumber and failed to resolve issue.
Business reply on Google
We're sorry about the difficulties you encountered, Cora. Ordering from us should always be a hassle-free experience, and we regret that our service did not live up to your expectations. We understand your frustration and we would like to look into this. Please reach out to us at 1-800-445-6937 (8:30am - 7pm ET, 7 days a week). We will continue to do everything we can to improve our customer service and delivery process.
Customer service is unresponsive regarding an assembly order status.
Business reply on Google
Hi Paul, we understand this was a frustrating experience. We pride ourselves on our reliable service, and we should always be ready to assist on the phone. If you are having trouble reaching us at 1-800-445-6937 (8:30am - 7pm ET, 7 days a week), please contact us at https://www.lowes.com/l/help/contact-us so we can connect with you directly. Thank you for sharing your feedback.
Store is dirty and employees are unprofessional and unhelpful.
Business reply on Google
Hi Kimberly, we are sorry to hear we failed to meet your high expectations. Customer service is important to us, and we are always working hard to improve. Thank you for leaving us feedback, and we hope you give us another chance to provide an excellent experience in the future.
customer received no assistance and was misdirected by staff
Business reply on Google
Hi Janelle, we're sorry to hear about the difficulties you faced during your visit to our store. It's disappointing to learn that you did not receive the assistance you needed and that our team did not meet your expectations. We strive to provide excellent customer service, and it seems we fell short in this instance. Your feedback is invaluable, and we will assure you that we will address this situation with our team to ensure it does not happen again. We hope to have the opportunity to serve you better in the future.
Excessive wait time for curbside pickup order fulfillment
Business reply on Google
Thank you for bringing this to our attention, Becca. Providing quality service is our highest priority, and this is not what you should expect from our team. Please reach out to us at 1-800-445-6937 (8:30am - 7pm ET, 7 days a week) so we can connect with you. We hope you give us another chance in the future.
Fence panels and posts warped and bowed within one year.
Business reply on Google
Hello Chris, we're sorry to hear about your experience with the fence panels and posts you purchased from us. We strive to provide high-quality products, and it's disappointing to learn that they did not meet your expectations. We'd like to look into this further and get in touch. Would you please contact us at 1-800-445-6937 (8:30am - 7pm ET, 7 days a week)? Thank you.
Staff member ignored customer to chat with a coworker
Business reply on Google
We understand this was a frustrating experience, Jun. Quality service is what we always aim for and we're sorry we fell short this time. Please reach out to us at 1-800-445-6937 (8:30am - 7pm ET, 7 days a week) so we can follow up with you.
Defective refrigerator and poor customer service regarding exchange policy
Business reply on Google
Hi Dawn, we understand your concerns regarding the warranty. We pride ourselves on offering the best value, and great products from the top brands you know and trust. We understand your frustration and we would like to look into this. Please reach out to us at 1-888-775-6937 (8am - 12am ET, 7 days a week). Thank you.
Staff were unhelpful and ignored customer requests for assistance.
Business reply on Google
Hi, we're so sorry to hear about your experience with us. At Lowe's, we pride ourselves on our professional and reliable service. We're disappointed to learn we missed the mark. We'll share your feedback with our Dover team and hope you give us another chance in the future.
Extended delay in appliance repair service under warranty
Business reply on Google
Hi Daniel, we understand your concerns regarding the warranty. We pride ourselves on offering the best value, and great products from the top brands you know and trust. We understand your frustration and we would like to look into this. Please reach out to us at 1-888-775-6937 (8am - 12am ET, 7 days a week). Thank you.
Difficulty obtaining warranty service and repairs for a defective lawn mower.
Business reply on Google
Hi Linda, we're sorry to hear about the issues you're having with your warranty. We'd like to get in touch and learn more about the situation. Please reach out to us at 1-800-445-6937 (8:30am - 7pm ET, 7 days a week). Thank you.
staff failed to deescalate customer conflict and management was unreachable
Business reply on Google
Hi, Keith. Thank your for sharing your feedback. We always want you to have a pleasant shopping experience and count on us for excellent service. We'll share your concerns with our team members and use it as a training opportunity. We hope you'll give us another chance in the future.
Delivery personnel refused to install appliance and left it outside.
Business reply on Google
Thank you for letting us know about this, Kay. At Lowe’s, we pride ourselves on professional service and reliability on every job. We're sorry that we let you down and would like to follow up with you regarding this matter. Please reach out to us at 1-800-445-6937 (8:30am - 7pm ET, 7 days a week). We look forward to hearing from you.
repeated delivery delays and poor communication regarding appliance orders
Business reply on Google
We're disappointed to hear about this, Kiearrah. Customer service is our priority, and it's important for us to deliver our products quickly and seamlessly. We understand your frustration and we would like to look into this. Please reach out to us at 1-800-445-6937 (8:30am - 7pm ET, 7 days a week). We look forward to hearing from you.
excessive wait times for online order pickup and inefficient checkout process
Delivery team refused fridge and staff provided incorrect exchange information.
Business reply on Google
We're sorry about the issues you encountered with your order, Wyatt. Providing excellent service and seamless experience are top priorities for us. We would like to look into this. Please reach out to us at 1-800-445-6937 (8:30am - 7pm ET, 7 days a week). We will continue to do everything we can to improve and hope you will give us another chance in the future.