Lowe's Home Improvement
🛒 Retail & Products · Fayetteville
total experiences
replied on google
Most reported issues
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Experiences
Customer objects to the installation of surveillance cameras in parking lot.
customer cannot schedule dishwasher delivery due to unresponsive communication channels
Business reply on Google
We apologize for the difficulty you've experienced in reaching our Fayetteville team, Laura. We're actively working to improve our communication channels to ensure that all customers' concerns and inquiries are addressed promptly. We'd like to get in touch with you and help out. Please reach out to us at 1-800-445-6937 (8:30am - 7pm ET, 7 days a week). We want to ensure you're taken care of. Thank you.
Delivery service failed to install appliance and remove old unit
Business reply on Google
Hello Zak, we sincerely apologize for the frustrating experience with your dishwasher delivery, installation, and haul-away. You should receive every service you paid for, and we regret that our delivery service fell short. We'd like to get in touch with you and help out. Please reach out to us at 1-800-445-6937 (8:30am - 7pm ET, 7 days a week). We want to ensure you're taken care of. Thank you.
Customer objects to the installation of Flock security cameras.
Management failed to address disruptive individuals bothering customers in the store.
Business reply on Google
We're so sorry for the inconvenience, Wes. We always want our customers to have a seamless experience. Thank you for bringing this to our attention and we'll be sure to share this with our Fayetteville team. We hope you visit us again soon.
Long wait time for assistance at self checkout
Business reply on Google
Hi Justin, we're sorry to hear you had a difficult time getting assistance. Customer service is our priority and this is not what you should expect at our Fayetteville store. We'll share your feedback with our team and use it as a training opportunity. We hope you give us another chance in the future.
lack of customer assistance from staff and management
Business reply on Google
Hi Clarissa, we're sorry to hear you had a difficult time getting assistance. Customer service is our priority and this is not what you should expect at our Fayetteville store. Please reach out to us at 1-800-445-6937 (8:30am - 7pm ET, 7 days a week) so we can follow up with you. We hope you give us another chance in the future.
Customer had to move heavy materials due to poor stocking.
Business reply on Google
Hi Christopher, we're sorry to hear about your experience. We always strive to deliver the best service possible. We understand your disappointment and will address this with our team. We hope you give us another chance in the future.
Store has poor inventory accessibility and insufficient cart availability.
Business reply on Google
This is not the impression we want to leave, Jaye. We want to make sure that we're providing excellent service, and we understand your concern regarding the carts. We'll share your feedback with our team and will work on improving. We hope you give us another chance in the future.
Cashier refused to process return and provided false information about store policy.
Business reply on Google
We're very sorry about this situation, Lisa . At Lowe’s, we pride ourselves on professional and respectful service. We understand your frustration and would like to speak with you directly. Please reach out to us at 1-800-445-6937 (8:30am - 7pm ET, 7 days a week) so we can get on the right track. Thank you.
Promised gift card for water consultation was never received
Business reply on Google
We're very sorry about this situation, Alex. At Lowe’s, we pride ourselves on professional workmanship and reliability on every job. Please reach out to us at 1-800-445-6937 (8:30am - 7pm ET, 7 days a week) so we can get on the right track. Thank you.
staff provided inaccurate information regarding product availability
Business reply on Google
We’re sorry to hear about this. We pride ourselves on our professional and reliable service, and on offering a great selection of products from the top brands you know and trust. We'll share your feedback with our Fayetteville team and hope you give us another chance in the future.
Store refused return of unopened item without a physical receipt.
Business reply on Google
Hello, thanks for bringing this to our attention. We understand your concern with your return, and we'd like to help you out there. Please reach out to us at 1-800-445-6937 (8:30am - 7pm ET, 7 days a week) so we can follow up with you. We hope you give us another chance in the future.
Staff processed a return to the wrong payment method.
Business reply on Google
We're sorry about the mixed up, Raquel. We're normally known for our exceptional service and close attention to details. We understand your frustration and we would like to look into this. Please reach out to us at 1-800-445-6937 (8:30am - 7pm ET, 7 days a week). We will continue to do everything we can to improve and hope you give us another chance in the future.
Order delivery failed repeatedly despite multiple assurances from staff
Business reply on Google
Hello Staci, we're sorry for the inconvenience. You should expect nothing less than seamless experiences from us, and it seems like we missed the mark. Please contact us at https://www.lowes.com/l/help/contact-us or call 1-800-445-6937 (8:30am - 7pm ET, 7 days a week) so we can make this right. Thank you for the feedback.
Staff failed to assist and treated customer with suspicion at checkout.
Business reply on Google
We understand this was a frustrating experience, Matt. Quality service is what we always aim for and we're sorry we fell short this time. Please reach out to us at 1-800-445-6937 (8:30am - 7pm ET, 7 days a week) so we can follow up with you.
employees lack sufficient product knowledge and training
Business reply on Google
Hi Jay, we're sorry to hear about your experience. Customer service is our priority, and this is not what you should expect at our Fayetteville store. We appreciate your feedback and hope you give us another chance in the future.
Unhelpful staff and inaccurate online inventory information at the store.
Business reply on Google
We appreciate the review. We value your feedback and are committed to providing excellent customer service. Please contact our customer service team at 1-800-445-6937 (8:30am - 7pm ET, 7 days a week) to discuss your concerns further.
Customer left due to lack of staff assistance and long wait.
Business reply on Google
Hi Misty, we're sorry to hear you had a difficult time getting assistance. Customer service is our priority and this is not what you should expect at our Fayetteville store. We'll share your feedback with our team and will work on improving. We hope you give us another chance in the future.
Installation contractors failed to show up for multiple scheduled appointments
Business reply on Google
Hello Mary. We apologize for the inconvenience and frustration you experienced with the window installation. We know how important it is to get your project done at the right time. Please reach out to us at 1-800-445-6937 so we can get on the right track. Thank you.