Lowe's Home Improvement
🛒 Retail & Products · Hattiesburg
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Incorrect items delivered twice and store refused local return
Business reply on Google
Hi Rayn, we're so sorry to hear your experience with our team and the issue with your order. We understand this was frustrating. We'd like to get in touch with you and help out. Please reach out to us at 1-800-445-6937 (8:30am - 7pm ET, 7 days a week). We want to ensure you're taken care of. Thank you.
Defective heating and cooling unit caused property damage to the ceiling.
Business reply on Google
Hi Jackie, we're sorry to hear about the trouble you've experienced with your HVAC unit and installation. We strive to offer reliable installations and quality service for all our customers' homes. Please contact us at https://www.lowes.com/l/help/contact-us so we can address this directly. Thank you.
excessive wait time for order fulfillment and lack of staff assistance
Business reply on Google
We're so sorry to hear about this, Ximena. Customer service is our priority and we want to make sure you have a seamless shopping experience. We're sharing your feedback with our Hattiesburg so we can improve. We hope you give us another chance in the future.
Staff failed to provide assistance in the paint department after waiting.
Business reply on Google
We're sorry to hear about your experience at our store, Landry. Providing excellent customer service is a top priority for us, and it’s clear we fell short during your visit. We understand how frustrating it must have been to wait for assistance, especially after reaching out multiple times. Please know that your comments have been shared with our management to ensure we address these issues and make improvements. We hope you give us another chance in the future.
Appliance broke within two months and warranty support is delayed
Business reply on Google
Hi Theresa, thank you for taking the time to leave us feedback. We're sorry to hear about the issues you had with your washer. We aim to provide high-quality products and excellent customer service, but it's disappointing to hear that we fell short in this regard. We'd like to look into this for you and get in touch. Could you please contact us at 1-800-445-6937 (8:30am - 7pm ET, 7 days a week)? Rest assured that your concerns are noted and we'll do our best to improve. We hope you give us another chance to win back your trust.
Long wait times due to limited checkout availability and lack of assistance.
Business reply on Google
We appreciate the feedback, Danny. We always want our customers to have a seamless experience. Thank you for bringing this to our attention and we'll be sure to share this with our Hattiesburg team. We hope you visit us again soon.
Delivery service failed to locate address resulting in order cancellation
Business reply on Google
Hi Noah, we're sorry to hear about the issue with your mother's order. We pride ourselves on providing our customers with professional and reliable service, and it’s always important for us to deliver our products seamlessly. Please reach out to us at 1-800-445-6937 (8:30am - 7pm ET, 7 days a week) so we can follow up with you and your mother. Thank you.
Long wait for loading and poor quality of lumber products.
Business reply on Google
This is not the impression we want to leave, Dalton. Providing excellent service and quality products are what we always strive for. Please reach out to us at 1-800-445-6937 (8:30am - 7pm ET, 7 days a week) we can follow up with you. We hope you give us another chance in the future.
The store has a severe rat infestation throughout the premises.
Business reply on Google
Hi, this is concerning to hear. We want to make sure that our stores are always pristine, safe, and welcoming. We’ll address this with the Hattiesburg management right away. Please reach out to us at 1-800-445-6937 (8:30am - 7pm ET, 7 days a week) so we can follow up with you.
customer has not received a refund for a returned online order
Business reply on Google
Thanks for bringing this to our attention, William. It’s always important for us to provide outstanding support and to make every transaction seamless. We understand your concern and we would like to look into this. Please reach out to us at https://www.lowes.com/l/help/contact-us so we can follow up with you. We hope you give us another chance to win back your trust and confidence.
Poor service, hidden fees, and missed appointments at Lowe's.
Business reply on Google
We're very sorry about this situation, Lisa. At Lowe’s, we pride ourselves on professionalism and reliability on every job. Please reach out to us at 1-800-445-6937 (8:30am - 7pm ET, 7 days a week) so we can get on the right track. Thank you.
Inattentive staff and unprofessional behavior by management in front of customers.
Business reply on Google
Thanks for letting us know of this, Kendra. We always want our customers to have a pleasant visit and make sure that our team is easily accessible to assist you. We would like to look into this and get in touch with you. Could you please reach out to us at 1-800-445-6937 (8:30am - 7pm ET, 7 days a week)? We will continue to do everything we can to improve and hope you will give us another chance in the future.
customer waited for assistance that never arrived
Business reply on Google
We understand this was a frustrating experience, Wanda. Quality service is what we always aim for and we're sorry we fell short this time. Please reach out to us at 1-800-445-6937 (8:30am - 7pm ET, 7 days a week) so we can follow up with you.
Failure to repair refrigerator under warranty after nine months
Business reply on Google
Hi Januckery, we're sorry to hear about the issues you had with your refrigerator and the difficulties you encountered with the extended warranty. We strive to provide high-quality products and a reliable service for our customers. We'd like to look into this for you and get in touch. Would you please contact us at 1-888-775-6937 (8am - 12am ET, 7 days a week)? Thank you.
Unsanitary bathroom facilities and unresponsive customer service at the store.
Business reply on Google
We're so sorry to hear about this, Perry. Customer service is our priority and we want to make sure you have a seamless and comfortable shopping experience. Plus, our team should be easily accessible over the phone. If you are having trouble reaching us at 1-800-445-6937 (8:30am - 7pm ET, 7 days a week), please contact us at https://www.lowes.com/l/help/contact-us so we can connect with you directly. We hope you give us another chance in the future.
employees failed to assist customer with retrieving heavy plywood
Business reply on Google
Hi Mike, we're sorry to hear you had such a frustrating experience trying to get help. We want to make sure you can always count on our team to assist you with your shopping needs. We're always improving our service and will share your input internally. We value your patronage and hope you give us another chance in the future
Staff failed to assist with locating carts and loading heavy materials.
Business reply on Google
Hi Scott, we're sorry to hear about this experience. Customer service is our priority, and we should always be willing to help you out. We're sharing your feedback with our team right away. We hope you give us another chance in the future.
Staff refused to process a replacement for a defective refrigerator.
Business reply on Google
Hello Hunter, we're truly sorry to hear about the issues you encountered during your recent visit. This is certainly not the level of service we strive to provide, and I understand how frustrating this situation must have been for you. Your feedback is invaluable, and we assure you that we take such matters seriously. We are committed to addressing this issue internally to ensure that it does not happen again. We'd like to look into this for you and get in touch. Would you please contact us at 1-800-445-6937 (8:30am - 7pm ET, 7 days a week)? Thank you.
Staff member was unhelpful and rude when asked for assistance.
Business reply on Google
This is not what you should expect at our store, Ashley. We want every part of your shopping experience to be a good one. We should always make sure that we're delivering reliable and knowledgeable service, and it sounds like we missed that here. We'll share your feedback with our team and continue to do everything we can to improve your shopping experience. We hope to see you back again in the future.
Excessive wait times for loading assistance and store services.