Lowe's Home Improvement
🛒 Retail & Products · Louisville
total experiences
replied on google
Most reported issues
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Experiences
unresolved customer service issue with lack of staff accountability
Store refused simple exchange for incomplete product requiring refund and repurchase
Business reply on Google
Hi, we appreciate the rating! We always welcome your feedback and look forward to serving your future home improvement projects. P.S. Have you checked out our FREE MyLowe's Rewards program?
disorganized store layout and unhelpful staff in the plumbing department
Business reply on Google
Hi Bobbi, we're so sorry for the inconvenience you experienced during your visit. We value you as a long-time customer and always want to provide you with the best service and selection of products. We're disappointed we missed the mark and we'll be sure to share this with our team. We hope we can serve you better next time.
Difficulty reaching a human representative through customer service channels.
Business reply on Google
Hi Ben, thanks for bringing this to our attention. We pride ourselves on our reliable service, and we should always be ready to assist customers over the phone. If you are having trouble reaching us at 1-800-445-6937 (8:30am - 7pm ET, 7 days a week), please contact us at https://www.lowes.com/l/help/contact-us so we can connect with you directly. We understand how frustrating this has been for you and we want to make things right.
customer service is unreachable by phone and the chatbot is ineffective
Business reply on Google
Hi Mo, we apologize for the inconvenience. We pride ourselves on our reliable service, and we should always be ready to assist on the phone. If you are having trouble reaching us at 1-800-445-6937 (8:30am - 7pm ET, 7 days a week), please contact us at https://www.lowes.com/l/help/contact-us so we can connect with you directly. Thank you.
incomplete delivery order and lack of management follow-up
Business reply on Google
Hello, thanks for bringing this to our attention. At Lowe’s, we pride ourselves on our reliable service. We understand your frustration with your delivery order and we would like to look into this. Please reach out to us at https://www.lowes.com/l/help/contact-us so we can follow up with you. We hope you give us another chance to win back your trust and confidence.
Excessive wait time for a simple order pickup
Business reply on Google
We're so sorry for the inconvenience, Courtney. We always want our customers to have an easy and seamless order pick up experience. Thank you for bringing this to our attention, and we'll be sure to share this with our Louisville team. We hope you visit us again soon.
The business failed to answer the phone after five minutes.
Business reply on Google
Hi Nathan, we're sorry to hear about this experience. We should always be ready to assist, in-store or on the phone. If you are having trouble reaching us at 1-800-445-6937 (8:30am - 7pm ET, 7 days a week), please contact us at https://www.lowes.com/l/help/contact-us so we can connect with you directly. Thank you for sharing your feedback.
Customer experienced long wait times and poor service during a promotion.
Business reply on Google
Hi David, we appreciate your comments and take them very seriously. We'd like to discuss this with you directly and earn back your trust. Please reach out to us at 1-800-445-6937 (8:30am - 7pm ET, 7 days a week). We want to ensure this is taken care of and have escalated this internally. Thank you.
Customer waited thirty minutes for assistance in the paint department.
Business reply on Google
We're sorry to hear about the long wait, Emanuel. Quality service is what we always aim for and we're sorry we fell short this time. Please reach out to us at 1-800-445-6937 (8:30am - 7pm ET, 7 days a week) so we can follow up with you.
Store failed to schedule and coordinate delivery of ordered carpet rolls.
Business reply on Google
We're so sorry for the inconvenience, Greg. It’s always important for us to deliver our products quickly and seamlessly. We understand your frustration and we would like to look into this. Please reach out to us at 1-800-445-6937 (8:30am - 7pm ET, 7 days a week). We hope we can regain your trust and confidence in the future.
Installation appointments were missed multiple times by the service provider
Business reply on Google
We're very sorry about this situation, Trip Pottinger. At Lowe’s, we pride ourselves on professional workmanship, respect and reliability on every job. We know how important it is to get your project done at the right time. Please reach out to us at 1-800-445-6937 (8:30am - 7pm ET, 7 days a week) so we can get on the right track. Thank you.
Customer service failed to provide window measurements within the promised timeframe.
Business reply on Google
We're very sorry to hear about this situation, Christina. It’s always important for us to provide outstanding service and to get the project done seamlessly. We understand your frustration and we would like to look into this. Please reach out to us at 1-800-445-6937 (8:30am - 7pm ET, 7 days a week) so we can follow up with you. Thank you.
failed delivery and refusal to refund the delivery fee
Business reply on Google
We're very sorry to hear about this situation, Jeff. It’s always important for us to provide outstanding support and to deliver our products seamlessly. We understand your frustration and we would like to look into this. Please reach out to us at https://www.lowes.com/l/help/contact-us so we can follow up with you. Thank you.
Excessive wait times for curbside pickup service
Business reply on Google
We're so sorry to hear about this, Amelia. Customer service is our priority and we want to make sure you have a seamless experience. We're sharing your feedback with our Louisville so we can improve. We hope you give us another chance in the future.
Online order delivery was delayed twice without adequate communication.
Business reply on Google
Hi Brian, we're sorry to hear about the issue with your order. Customer service is our priority and it’s always important for us to deliver our products seamlessly. We understand your frustration and we would like to look into this. Please reach out to us at 1-800-445-6937 (8:30am - 7pm ET, 7 days a week). Thank you.
Customer waited over an hour for a curbside pickup order.
Business reply on Google
We're sorry to hear about the wait, Hayley. Our aim is to provide an easier way for our customers to collect orders at their convenience, and it sounds like we missed the mark. We appreciate you sharing this experience with us and hope you give us another chance in the future.
Lowe's failed to deliver lumber and provided inconsistent communication
Business reply on Google
We're very sorry about the difficulty you encountered with your order, Lynn. It’s always important for us to deliver our products quickly and seamlessly. We understand your frustration and we would like to look into this. Please reach out to us at 1-800-445-6937 (8:30am - 7pm ET, 7 days a week). We will continue to do everything we can to speed up and improve our customer service delivery.
Missing lumber delivery worth seven hundred dollars and poor customer service
Business reply on Google
We're very sorry about the difficulty you encountered with your order, Madisyn. We pride ourselves on professional workmanship and reliability on every job, and it's always important for us to deliver our products seamlessly. We understand your frustration and we would like to look into this. Please reach out to us at 1-800-445-6937 (8:30am - 7pm ET, 7 days a week). Thank you.
The store hours posted on the building are inaccurate.