Lowe's Home Improvement
🛒 Retail & Products · Morgantown
total experiences
replied on google
Most reported issues
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Experiences
Employees were rude and overnight parking is not permitted.
Business reply on Google
Hi Mary, we're sorry for the inconvenience and any unprofessional treatment you received from our team. We want to make sure we're providing our customers with friendly, courteous, and professional service. We're sharing your feedback with our team and hope you give us another chance in the future.
The store uses surveillance cameras in the parking lot.
Inefficient account verification process causes delays and customer frustration.
Business reply on Google
We're sorry for the inconvenience, Jim. We always want our customers to have a seamless shopping experience and count on us for excellent service. Thank you for bringing this to our attention and we'll be sure to share this with our Morgantown team. We hope you visit us again soon.
Customer was double charged for an online flooring order
Business reply on Google
We're sorry about the issues you encountered with your order, Wes. Providing excellent service is important to us, and we always make sure that your transaction is accurate. We would like to look into this and get in touch with you. Could you please reach out to us at 1-800-445-6937 (8:30am - 7pm ET, 7 days a week)? We will continue to do everything we can to improve and hope you will give us another chance in the future.
Inaccurate inventory information provided by store staff
Business reply on Google
Hello Thomas, we're sorry to hear about your experience with our staff over the phone and our garden center. We pride ourselves on our reliable service, and we want to make every experience easy and seamless. We're sharing your feedback with our Morgantown so we can improve. We hope you give us another chance in the future.
Inhumane animal control methods observed within the store premises.
Employee used racially insensitive and offensive language in the store.
Lack of available cashiers for checkout
Business reply on Google
We're so sorry for the inconvenience. We always want our customers to have a seamless shopping experience. Thank you for bringing this to our attention and we'll be sure to share this with our Morgantown team. We hope you visit us again soon.
Lowe's refused to replace a defective installed dishwasher for an elderly customer.
Business reply on Google
Hi Leica, we're sorry to hear about the issues you had with your purchase. We aim to provide high-quality products and excellent customer service, but it's disappointing to hear that we fell short in this regard. We'd like to look into this for you and get in touch. Would you please contact us at 1-800-445-6937 (8:30am - 7pm ET, 7 days a week)? We hope you give us another chance to win back your trust.
Staff are unhelpful and incompetent regarding customer assistance.
Business reply on Google
Hello Charlie, we're sorry you did not have a great experience with our staff. We strive to provide friendly and exceptional service, and it seems like we missed the mark. We will look into this with our team for future improvements. Thank you for the feedback.
Staff refused to honor the store price matching policy.
Business reply on Google
This is not what you should expect from our team, Danny. Customer service is a priority for us, so we're sorry we missed the mark. We're sharing your feedback with our team right away. We hope you give us another chance in the future.
Unresolved customer service issues at the Morgantown store location.
Business reply on Google
Hi, Kylie. While we are glad that Bridgeport store was able to help you, we're sorry you've had negative experience at our Morgantown location. Providing reliable service is our top priority, and it's unfortunate that we fell short. We will continue to do everything we can to improve and hope you will give us another chance in the future. Thank you for your feedback.
staff failed to resolve issues with incorrect appliance parts and returns
Business reply on Google
We're sorry about the issues you encountered with your order, Kylie. We always make sure that you get the right products and count on our team for excellent customer service. We understand your frustration and we would like to look into this. Please reach out to us at 1-800-445-6937 (8:30am - 7pm ET, 7 days a week). We will continue to do everything we can to improve and hope you give us another chance in the future.
Inaccurate cabinet design caused appliances and sinks to not fit.
Business reply on Google
Thank you for letting us know about this, Selin. At Lowe’s, we pride ourselves on professional workmanship and reliability on every job. We're sorry that we let you down and would like to follow up with you regarding this matter. Please reach out to us at 1-800-445-6937 (8:30am - 7pm ET, 7 days a week). We look forward to hearing from you.
paid for same day delivery that was delayed without refund
Business reply on Google
We're very sorry about the difficulty you encountered with your order, Bert. It’s always important for us to deliver our products quickly and seamlessly. We understand your frustration and we would like to look into this. Please reach out to us at 1-800-445-6937 (8:30am - 7pm ET, 7 days a week). We will continue to do everything we can to speed up and improve our customer service delivery.
Inefficient curbside pickup and unprofessional management regarding damaged merchandise…
Lumber stock is inaccessible and shopping carts are poorly managed.
Poor installation quality and repeated failure to attend scheduled repair appointments.
Business reply on Google
We're very sorry to hear about all the issues you encountered with your order and installation, Ameena. At Lowe’s, we pride ourselves on professional workmanship, respect and reliability on every job. We know how important it is to get your project done at the right time. Please reach out to us at 1-800-445-6937 (8:30am - 7pm ET, 7 days a week) so we can get on the right track. Thank you.
Store refused to honor a promotional sale sign displayed prematurely