Lowe's Home Improvement
🛒 Retail & Products · Tulsa
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
lack of staff assistance with loading heavy materials
Business reply on Google
Hi Penny, we're sorry to hear this. Customer service is our priority and this is not what you should expect at our Tulsa store. Please be assured that your comments will be shared with the management team for future improvements. We appreciate your positive notes about Lex. We'll continue to do everything we can to improve your shopping experience and hope to see you back again soon.
Store refused exchange and delayed refund for necessary repair materials.
Business reply on Google
Hi, we're sorry to hear about your experience. We understand how frustrating it is to wait for a refund when you needed and immediate exchange, especially given your circumstances. This is not the level of service we strive to provide. Please contact us at 1-800-445-6937 (8:30am - 7pm ET, 7 days a week) so we can connect with you directly. We understand how frustrating this has been for you and we want to make things right.
Incorrect item delivered and poor customer service response
Business reply on Google
Hi Dylan, we're so sorry to hear about the issue with your Miter saw order. We want to make every transaction seamless, and we should always be ready to assist on the phone. We understand your frustration and we would like to look into this. Please reach out to us at 1-800-445-6937 (8:30am - 7pm ET, 7 days a week). Thank you.
broken order tracking system and inefficient pickup process for online orders
Business reply on Google
Hi Rob, we're deeply sorry for the issues you encountered with your recent purchase. Ensuring a seamless experience for our customers is our top priority, and we regret falling short of this standard in your case. We would like to investigate further and assist you with resolving this matter. Could you please contact us at 1-800-445-6937 (8:30am - 7pm ET, 7 days a week)? Thank you for bringing this to our attention.
Store refused to price match their own website
Business reply on Google
We appreciate the review, B. We'll share your feedback with our team members and use it as an opportunity for improvement. We hope you visit us again for an even better experience.
customer received no assistance and had their order cancelled without explanation
Business reply on Google
We're sorry about the issues you encountered with your order, Gabriel. Providing excellent service and seamless experience are top priorities for us. We would like to look into this and get in touch with you. Could you please reach out to us at 1-800-445-6937 (8:30am - 7pm ET, 7 days a week)? We will continue to do everything we can to improve and hope you will give us another chance in the future.
Lack of staff assistance and long self-checkout lines.
Business reply on Google
This is not the impression we want to leave, Kelly. Providing excellent service and a seamless shopping experience are what we always strive for. We'll share your feedback with our team and will work on improving. We hope you give us another chance in the future.
Staff refused to assist with loading heavy concrete bags.
Business reply on Google
Hi Koby, we're sorry to hear you had a difficult time getting assistance. Customer service is our priority and this is not what you should expect at our Tulsa store. Please reach out to us at 1-800-445-6937 (8:30am - 7pm ET, 7 days a week) so we can look into this further. We value your support and hope you give us another chance in the future.
Customer received broken appliances twice and experienced poor communication.
Business reply on Google
Hi Maddy, we're very sorry for the issues and inconveniences that you experienced. We value our customers and aim to deliver excellent service and be a reliable resource for your home improvement needs. Please reach out to us at 1-800-445-6937 (8:30am - 7pm ET, 7 days a week) so we can follow up with you. We hope we can earn back your trust and confidence.
Store associate exhibited racist and rude behavior toward customers.
Business reply on Google
Hi Joel, we're concerned to hear about this. We do not tolerate any form of discrimination and will be conducting a thorough investigation into this matter. Please reach out to us at 1-800-445-6937 (8:30am - 7pm ET, 7 days a week) so we can connect with you. Thank you for bringing this to our attention.
Repeated delivery delays and poor communication regarding order scheduling
Business reply on Google
We're sorry about the issues you encountered with your order, JR. Providing excellent service and seamless experience are top priorities for us. We would like to look into this and get in touch with you. Could you please reach out to us at 1-800-445-6937 (8:30am - 7pm ET, 7 days a week)? We will continue to do everything we can to improve and hope you will give us another chance in the future.
Microwave delivery delayed by over three weeks
Business reply on Google
Thank you for taking the time to share your experience with us, James. We're sorry about the issues you encountered with the delivery of your oven. We pride ourselves on our timely and reliable service. Your feedback is invaluable to us, and we will be reviewing our procedures to prevent similar situations. If there is anything further we can do to assist you, please do not hesitate to reach out to our customer service team at 1-800-445-6937 (8:30am - 7pm ET, 7 days a week). We value your loyalty to Lowe's and hope to have the opportunity to serve you better in the future.
Manager Tracey is unhelpful and creates problems for the customer.
Business reply on Google
Hi Nathan, we're sorry to hear about your experience and we understand your disappointment. We always strive to deliver the best service possible. We appreciate your feedback and hope you give us another chance in the future.
Delivery was delayed and management failed to assist with order fulfillment.
Business reply on Google
Hello Zachari, we value you as a Pro member and we're glad Kenneth made sure you were taken care of. We pride ourselves on our professional and reliable service, and we're disappointed to hear about your experience with our other employees. We understand your frustration and we would like to look into this. Please reach out to us at 1-800-445-6937 (8:30am - 7pm ET, 7 days a week). Thank you.
Online order cancelled due to inaccurate store inventory levels
Business reply on Google
We're very sorry to hear that your order was cancelled. We understand that these products were required for urgent purposes. We will do our best to ensure this never happens again. We'd like to get in touch and learn more about the situation. Please reach out to us at 1-800-445-6937 (8:30am - 7pm ET, 7 days a week). Thank you.
Store failed to process refund after losing returned refrigerator
Business reply on Google
Hi Nate, we're so sorry to hear about your experience. We understand your frustration and we'd like to get in touch. Would you please contact us at 1-800-445-6937 (8:30am - 7pm ET, 7 days a week)? Thank you.
Staff member provided rude service and refused to price match.
Business reply on Google
Hi Cody, we understand this was a frustrating experience. We'd like to get in touch with you and help out. Please reach out to us at 1-800-445-6937 (8:30am - 7pm ET, 7 days a week) or at https://www.lowes.com/l/help/contact-us. We want to ensure you're taken care of. Thank you.
Customer felt harassed by multiple employees monitoring their purchase process.
Business reply on Google
Hello Nicholas, we're sorry you did not have a great experience with our staff. We strive to provide exceptional service for our customers, and it seems like we missed the mark. Please feel free to contact us at 1-800-445-6937 (8:30am - 7pm ET, 7 days a week) so we can make this right. Thank you for the feedback.
Poor plant selection and inventory availability at the store.
customer forced to load heavy mulch bags without staff assistance