Lowe's Home Improvement
🛒 Retail & Products · West Des Moines
total experiences
replied on google
Most reported issues
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Experiences
Package stolen after being left in an insecure location
Business reply on Google
Hello Thimisorialys, we apologize for the inconvenience with your order. We pride ourselves on our reliable service, and we want to make every transaction seamless. We understand your concerns regarding the refund request, and we would like to look into this. Please reach out to us at 1-800-445-6937 (8:30am - 7pm ET, 7 days a week). Thank you.
The store uses parking lot surveillance cameras for tracking customers.
Business reply on Google
Hi Tim, we're sorry to hear about your concerns regarding privacy and the use of security cameras in our parking lots. We strive to provide a safe and secure environment for our customers and associates, and it looks like we fell short in addressing your expectations. Your feedback is important to us, and we will consider it as we review our security practices. We hope to see you again in the future.
Technician failed to honor the scheduled appointment window for flooring measurement.
Business reply on Google
We're very sorry about this situation, C. At Lowe’s, we pride ourselves on professional workmanship, respect, and reliability on every job. We know how important it is to get your project done at the right time. Please reach out to us at 1-800-445-6937 (8:30 a.m. - 7 p.m. ET, 7 days a week) so we can get on the right track. Thank you.
Fridge delivery was delayed by one week and fees were not waived.
Business reply on Google
Hi Anthony, we're sorry to hear about the issue with your refrigerator. We pride ourselves on providing our customers with reliable service, and it’s always important for us to deliver our products seamlessly. We understand your frustration and we would like to look into this. Please reach out to us at 1-800-445-6937 (8:30am - 7pm ET, 7 days a week). Thank you.
Employee displayed aggressive behavior and unprofessional conduct toward customers and…
Business reply on Google
We're so sorry to hear about this experience, Andy. Courteous and professional service is what we aim to provide for all our customers. We're sharing your feedback with our West Des Moines team right away. We hope you give us another chance in the future.
Staff were unknowledgeable and unable to check inventory status
Business reply on Google
Hi Chris, we're so sorry for the inconvenience you experienced during your recent visit. We value our customers and always want to provide you with the best service and selection of products. We're disappointed we missed the mark and we'll be sure to share this with our team. We hope we can serve you better next time.
Staff member was unhelpful and rude to the customer
Business reply on Google
We're so sorry to hear about your experience with us, Michelle. At Lowe's, we pride ourselves on our professional and reliable service. We're disappointed to learn we missed the mark. We'll share your feedback with our West Des Moines team and hope you give us another chance in the future.
Staff ignored repeated requests for assistance at the paint counter.
Business reply on Google
Hi Thomas, we apologize for any inconvenience during your recent visit to our store. We strive to ensure that our customers receive prompt service at all times. We're sharing your feedback with our West Des Moines team right away. We hope you give us another chance in the future.
Customer service staff are unhelpful and indifferent to customer issues.
Business reply on Google
Thank you for bringing this to our attention, Marlene. Providing quality service is our highest priority, and this is not what you should expect from our team. Please reach out to us at 1-800-445-6937 (8:30am - 7pm ET, 7 days a week) so we can connect with you. We hope you give us another chance in the future.
Staff were unprofessional and provided poor customer service.
Business reply on Google
This is not the impression we want to leave, Bill. Providing excellent service is what we always strive for. We'll share your feedback with our team and will work on improving. We hope you give us another chance in the future.
Customer service representative hung up during an inquiry about stock.
Business reply on Google
Hello Valentin, we're sorry you had a frustrating time trying to get help. At Lowe's, we pride ourselves on our professional and reliable service. We're disappointed to learn we missed the mark. We'll share your feedback with our West Des Moines team and hope you give us another chance in the future.
Poor door installation caused property damage and unresolved billing disputes.
Business reply on Google
Hi Sedin, we appreciate your comments and take them very seriously. We'd like to discuss this with you directly and earn back your trust. Please reach out to us at 1-800-445-6937 (8:30am - 7pm ET, 7 days a week). We want to ensure this is taken care of and have escalated this internally. Thank you.
Delivered appliance was damaged during transit causing uneven cooking performance.
Business reply on Google
Hi Brianne, we appreciate your comments and take them very seriously. We'd like to discuss this with you directly and earn back your trust. Please reach out to us at 1-800-445-6937 (8:30am - 7pm ET, 7 days a week). We want to ensure this is taken care of and have escalated this internally. Thank you.
Store failed to provide the agreed upon refund amount for damaged appliances.
Business reply on Google
This is not the impression we should ever leave, James. Customer service is our priority, and it's important for us to deliver our products quickly and seamlessly. We understand your frustration and we would like to look into this. Please reach out to us at 1-800-445-6937 (8:30am - 7pm ET, 7 days a week). We look forward to hearing from you.
Microwave order is delayed with no explanation provided by the store.
Business reply on Google
We're sorry about the issues you encountered with your order, Kiesha. It’s always important for us to deliver our products quickly and seamlessly. We understand your frustration and we would like to look into this. Please reach out to us at 1-800-445-6937 (8:30am - 7pm ET, 7 days a week). We will continue to do everything we can to improve and hope you give us another chance in the future.
Staff provided inaccurate inventory information and made rude comments to customers.
Business reply on Google
Hi Joya, we're sorry for the inconvenience and any unprofessional treatment you received from our team. We want to make sure we're providing our customers with friendly, courteous, and professional service. We're sharing your feedback with our team and hope you give us another chance in the future.
Staff provided poor assistance and unprofessional behavior during an exchange process.
Business reply on Google
Hi Dianna, we deeply regret that our team did not meet the level of service we strive for, and we apologize for any inconvenience caused. We'd like to look into this for you and get in touch. Would you please contact us at 1-800-445-6937 (8:30am - 7pm ET, 7 days a week)? Thank you.
unprofessional staff and poor customer service experiences
Delivery driver blocked the road and refused to move the truck.
Business reply on Google
We're so sorry to hear about this experience, Tom. Customer service is our priority, and this is not what you should expect from our team. We're sharing your feedback with our West Des Moines team right away. We hope you give us another chance in the future.
Staff caused vehicle damage and failed to resolve snowblower replacement issue.