Lowe's Home Improvement
🛒 Retail & Products · Wichita
total experiences
replied on google
Most reported issues
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Experiences
Unhelpful staff member in the paint department
Business reply on Google
Hi Monique, we take great pride in creating a welcoming environment and providing friendly, helpful service every time you shop. We love that you enjoy shopping with us, though it seems that your recent interactions in the paint department fell so far short. We hope you'll give us another chance to show you the warm, attentive service you deserve.
aggressive solicitation at the store entrance
Business reply on Google
Hi Ben, we apologize if our greetings felt overwhelming, as we want everyone to feel comfortable from the moment they walk in. At Lowe's, we strive to provide helpful information and exciting values to maximize our customers' savings and project success. We'll address this with our team at the Wichita store and hope you give us another chance in the future.
Employee provided poor customer service and lacked professional communication.
Business reply on Google
Hi Nissa, thank you for taking the time to leave us feedback. We're sorry you've had negative experience at our store. It is our goal to provide excellent customer service, and it's unfortunate to learn that we fell short in this instance. Your comments are important to us, and we will address this matter with our team for improvement. We hope to have the opportunity to serve you better in the future.
Staff refused to allow parking for a personal errand
Business reply on Google
We're sorry to hear this, Matisse. We want to make sure that our entire team is providing excellent service, and we understand your concern regarding the parking. Please reach out to us at 1-800-445-6937 (8:30am - 7pm ET, 7 days a week) so we can look into this further. We hope you give us another chance in the future.
Lowe's failed to deliver the stove as scheduled multiple times.
Business reply on Google
We're very sorry for the inconvenience, Deborah. We understand the importance of reliable service and on time delivery. This is not what you should expect from our team. Please reach out to us at 1-800-445-6937 (8:30am - 7pm ET, 7 days a week). We appreciate the feedback hope you give us another chance in the future.
Lack of staffed checkout lanes forces customers to use self-checkout.
Business reply on Google
Hi J, we're so sorry to hear about your experience at the self-checkout. Customer service is our priority and this is not what you should expect at our Wichita store. We appreciate your feedback and hope you give us another chance in the future.
Store refused to honor a promotional gift card prize
Business reply on Google
Thanks for bringing this to our attention, H.H. We understand you have concern regarding the spin the wheel deal. Please reach out to us at 1-800-445-6937 (8:30am - 7pm ET, 7 days a week) so we can look into this further and follow up with you. We hope you give us another chance to win back your trust and confidence.
Installation crew caused property damage and failed to deliver purchased items.
Business reply on Google
Hi B, we appreciate your comments and take them very seriously. We'd like to discuss this with you directly and earn back your trust. Please reach out to us at 1-800-445-6937 (8:30am - 7pm ET, 7 days a week). We want to ensure this is taken care of and have escalated this internally. Thank you.
staff were unhelpful and ignored the customer during paint service
Business reply on Google
We're very sorry to hear about your recent experience, Cole. Customer service is our priority and this is not what you should expect from our team. We appreciate your feedback and hope you give us another chance in the future.
Staff member exhibited sexist and condescending behavior toward a customer.
Business reply on Google
Hi Lauren, we're concerned to hear about this. Every customer should be treated with dignity and respect. Will be conducting a thorough investigation into this matter. Please reach out to us at 1-800-445-6937 (8:30am - 7pm ET, 7 days a week) so we can connect with you. Thank you for bringing this to our attention.
Missing battery from mower delivery and unresponsive customer service support
Business reply on Google
Hi Ryan, we appreciate your comments and take them very seriously. We'd like to discuss this with you directly and earn back your trust. Please reach out to us at https://www.lowes.com/l/help/contact-us or call 1-800-445-6937 (8:30am - 7pm ET, 7 days a week). We want to ensure this is taken care of and have escalated this internally. Thank you.
The advertised price was significantly lower than the actual store price.
Business reply on Google
Hi Catlin, we're so sorry to hear about the issues with our displayed prices. We'd like to look into this for you and get in touch. Would you please contact us at 1-800-445-6937 (8:30am - 7pm ET, 7 days a week)? Thank you.
Staff provided poor customer service and refused to assist with items.
Business reply on Google
This is not the impression we want to leave, Cristina. Customer service is our priority, so we want to make sure that our team is ready to assist you with your needs. Please reach out to us at 1-800-445-6937 (8:30am - 7pm ET, 7 days a week) so we can follow up with you. Thank you.
Online pickup orders were not ready for collection as scheduled.
Business reply on Google
We're so sorry for the inconvenience, Brian. We always want our customers to have an easy and seamless curbside pick up experience. Thank you for bringing this to our attention, and we'll be sure to share this with our Wichita team. We hope you visit us again soon.
Delivery driver failed to arrive and falsely claimed no one home.
Business reply on Google
Hello, we're very sorry about this situation. At Lowe’s, we pride ourselves on professional workmanship and reliability on every job. We understand your frustration and we'd like to get in touch. Please reach out to us at 1-800-445-6937 (8:30am - 7pm ET, 7 days a week) so we can follow up with you. Thank you.
Poor plant maintenance and long wait times for manager assistance.
Business reply on Google
This is not the impression that we want to leave, Tanya. We want to make sure you only get the best products and the best service moving forward. We'd like to look into this for you and get in touch. Would you please contact us at 1-800-445-6937 (8:30am - 7pm ET, 7 days a week)? Thank you.
Store failed to install oven and withheld part of the refund.
Business reply on Google
We're very sorry about this experience, Jill. At Lowe’s, we pride ourselves on providing reliable service and a seamless experience for our customers. We'd like to get in touch with you and help out. Please reach out to us at 1-800-445-6937 (8:30am - 7pm ET, 7 days a week). We want to ensure you're taken care of. Thank you.
Contractor failed to complete flooring project after two months.
Business reply on Google
We're very sorry about this situation, Sal. At Lowe’s, we pride ourselves on professional workmanship, respect and reliability on every job. We know how important it is to get your project done at the right time. Please reach out to us at 1-800-445-6937 (8:30am - 7pm ET, 7 days a week) so we can get on the right track. Thank you.
Poor carpet installation quality and unprofessional conduct by the store manager.
Staff were unhelpful and store inventory was not updated.