Macy's

Customer alleges the business sold fake diamonds and refused a refund.

Staff failed to assist customer with a potential purchase.

Customer experienced discriminatory behavior and surveillance by store management.

Unprofessional staff, false accusations, and unsanitary restroom and dressing room…

Customer experienced racism from staff members at the store.

Employee engaged in workplace harassment and discrimination against a customer's daughter.

Staff racially profile and follow customers of color throughout the store.

Manager forces staff to serve abusive and discriminatory customer

Excessive music volume prevents communication with staff.

Staff and management provided unprofessional and rude customer service.

Staff member was rude and unprofessional during an order pickup.

Staff exhibited discriminatory behavior and profiling toward a customer.

The store is poorly maintained and lacks adequate staff presence.

Staff displayed unfriendly behavior and potential racial bias toward the customer.

insufficient staff availability and unhelpful customer service

unhelpful staff, long checkout wait times, and unresolved billing errors

Staff walked away during conversation and failed to wear mask properly.

Staff member was unfriendly and lacked product knowledge.

Staff ignored customers in the jewelry department

Unhelpful staff and refusal to apply multiple store coupons