Macy's

Gift wrapping service failed and the package is currently lost

An employee in the shoe department was rude to the customer.

staff lacked enthusiasm and merchandise prices were significantly higher than competitors

Luggage arrived with broken zippers and pre-set security codes.

The purchased perfume is of poor quality.

Manager refused to refund defective shoes and blamed the customer.

employees ignored customer while using phones and store was messy

Staff members on the second floor are rude and immature.

Store associate was rude and refused to process a return.

Online gift card balance check and phone support are non-functional.

online gift card balance check and automated phone system are malfunctioning

Excessive wait time and poor service during a return process.

Store opening hours were inconvenient for the customer

Lack of available staff to assist with order pickup

Customer received lower quality diamond earrings than promised by staff.

Staff member refused to assist and went on break instead.

Store refused to sell suit separates in different sizes.

Cashier was disrespectful and failed to assist with bagging items.

Long wait time for order pickup with poor staff communication

Long wait times and incomplete online order pickup