Macy's

insufficient staff and lack of shopping carts in the store

staff were unhelpful and caused long wait times for shoe service

Employee treated customer poorly and refused to listen during return process.

Store refused return of defective clothing items with tags attached.

Customer service staff displayed an unhelpful and poor attitude.

Customer service representative was rude and refused to assist with exchange.

Unprofessional staff behavior and long wait times for a return.

The store has poor quality inventory and limited selection.

The store does not carry plus size clothing in stock.

Employee was rude to customers regarding mask usage

Inaccurate online inventory and inability to reach staff by phone.

Restrooms and store areas have sewage odors and broken air conditioning.

Staff member was rude and yelled at customers in fitting room.

customer dislikes self checkout technology and privacy concerns

curbside pickup unavailable and poor in-store customer service navigation

long wait times and unhelpful staff members at the store

Sales associate was rude and laughed at the customer

In-store shipping order was delayed and difficult to track.

long wait time due to lack of available staff

Staff failed to provide promised samples and exhibited poor customer service.