Macy's

Suit arrived wrinkled due to improper packaging and unexpected fees

Inaccurate store hours listed on the website caused inconvenience

Store associates made derogatory comments about the customer's hygiene.

failure to send billing statements resulting in additional fees

lack of available and knowledgeable staff and poor product selection

lack of available staff and poor customer service attitude

Sales associates ignored customers to socialize with each other

Online orders are frequently canceled and refunds are delayed.

Customer was overcharged for an exchange of identical shirts.

Lack of staff assistance and long checkout lines caused customer departure.

Promotional gift was never delivered and refund was not processed.

poor store layout and lack of plus size clothing options

Customer experienced rude behavior from staff in the cologne department.

The store bathrooms are unsanitary and lack basic supplies.

online store lacks exchange functionality requiring new orders and shipping fees

customer service is unreachable by phone for order assistance

The store is dirty and staff are unhelpful.

Rude staff and poor store cleanliness

Employee exhibited unprofessional behavior when asked a difficult question.

staff at the makeup counter are unhelpful and inattentive