Marshalls
🛒 Retail & Products · Brooklyn
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Staff member refused a return for an item with damaged packaging
Business reply on Google
Hi k carter thanks for reaching out. We were disappointed to learn of your unpleasant experience. Customer courtesy and convenience are very important to us, and we apologize that this was not demonstrated to you on this occasion. Please be assured that we have discussed your comments and concerns with our Store Manager for their review and attention.
Store manager provided unprofessional and dismissive customer service.
Business reply on Google
Thanks for reaching out! Customer courtesy and convenience is very important to us, and we apologize for your unfortunate experience. Providing customers with quality service in a clean and organized atmosphere is very important to us also, and we apologize if the store was not up to our standards of cleanliness. Please be assured that we have discussed your comments and concerns with our Store Manager for their review and attention.
Store policy prohibits trying on or returning swimwear items.
Business reply on Google
Hello Kitty Yu, Our customer service team would like to address this for you. Please give us a call at 1-800-926-6299 M-F 9AM-6PM EST. We kindly ask that you reference case number CS15749203.
The store bathroom is dirty and has a bad odor.
The store layout and merchandise presentation are disorganized and unappealing.
Children's boots were defective after one use and return was refused.
Business reply on Google
Hello Seemein Syed, Our customer service team would like to address this for you. Please give us a call at 1-888,627-7425 M-F 9AM-6PM EST.
Customer was harassed by staff regarding a receipt upon exiting.
Business reply on Google
Hello Marc Ello, Our customer service team would like to address this for you. Please give us a call at 1-888-627-7425 M-F 9AM-6PM EST.
Cashier processed an incorrect return and displayed unprofessional behavior.
The store has poor inventory selection and disorganized merchandise.
The store selection of clothing and footwear was poor quality.
Customer reports being racially profiled and followed by store staff.
The store has overpriced and poor quality out of season merchandise.
Employee displayed disrespectful behavior and lacked customer service skills.
limited selection of workout clothing due to store inventory changes
Store provided incorrect information regarding product availability over the phone.
Excessive wait times due to insufficient staffing at checkout.
Employee misplaced customer sunglasses leading to theft and management refused assistance.