Marshalls
🛒 Retail & Products · Honolulu
total experiences
replied on google
Most reported issues
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Experiences
Cashier was hostile and refused to remove hangers from purchased items.
Business reply on Google
Hello Sangeun Park, Our customer service team would like to address this for you. Please give us a call at 1-888-627-7425 M-F 9AM-6PM EST. We kindly request that you reference case number CS15624568.
Cashier provided unprofessional service and lacked basic customer interaction.
Business reply on Google
Hi M T thanks for reaching out. We were disappointed to learn about your recent visit. Customer courtesy and convenience are very important to us and we apologize that this was not demonstrated to you on this occasion. Please be assured that we have discussed your comments and concerns with our Store Manager for their review and attention.
Employee exhibited rude, intimidating, and unprofessional behavior toward customers.
Long checkout wait times caused customer to miss their bus.
Business reply on Google
Hi Elijah Roberson, thanks for reaching out. We were disappointed to learn of your unfortunate experience. Prompt and courteous service is very important to us, and we apologize for the delay that you experienced. Please be assured that we have discussed your comments and concerns with our Store Manager, for their review and attention.
The store employee was rude and provided poor customer service.
Business reply on Google
Hi Regina thanks for reaching out. We were disappointed to learn of your unpleasant experience. Customer courtesy and convenience are very important to us and we apologize that this was not demonstrated to you on this occasion. Please be assured that we have discussed your comments and concerns with our Store Manager for their review and attention.
Staff pressured customer into opening a credit card account.
Business reply on Google
Hello yur.m6m, Our customer service team would like to address this for you. Please give us a call at 1-888,627-7425,M-F 9AM-6PM EST.
The checkout staff member was rude to the customer.
Business reply on Google
Hi, we're sorry to hear about your unpleasant visit and will share your feedback with the Store Manager. If our Customer Service team can be of additional assistance, please call them M-F 9AM-6PM EST at 1-888-627-7425. Thanks!
Cashier displayed rude behavior and unprofessional conduct toward the customer.
Cashier made rude comments about the customer's dog
The store does not allow customers to use the restrooms.
Staff member was slow and rude during the checkout process.
Staff made discriminatory comments about customer language proficiency.
Staff failed to remove the security tag from purchased shoes.
Cashier signed customer up for credit card without explicit consent
The store has less product variety than mainland locations.