Marshalls
🛒 Retail & Products · Paramus
total experiences
replied on google
Most reported issues
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Experiences
The customer experienced a forty minute wait time at checkout.
Business reply on Google
Hi Ilya N, thanks for reaching out. We were disappointed to learn of your unfortunate experience. Prompt and courteous service is very important to us, and we apologize for the delay that you experienced. Please be assured that we have discussed your comments and concerns with our Store Manager, for their review and attention.
Staff member was rude and made discriminatory comments in fitting rooms.
Business reply on Google
Hello Rosalie, Our customer service team would like to address this for you. Please give us a call at 1-888,627-7425 M-F 9AM-6PM EST.
The store is disorganized, dirty, and has long checkout lines.
Business reply on Google
Hi Laverne OBOYLE, thanks for reaching out. We were disappointed to learn of your unfortunate experience. Prompt and courteous service is very important to us, and we apologize for the delay that you experienced. Please be assured that we have discussed your comments and concerns with our Store Manager, for their review and attention.
Store refused discount for damaged merchandise and staff was rude.
Business reply on Google
Hi Carrie Werner thanks for reaching out. We were disappointed to learn of your unpleasant experience. Customer courtesy and convenience are very important to us and we apologize that this was not demonstrated to you on this occasion. Please be assured that we have discussed your comments and concerns with our Store Manager for their review and attention.
A staff member was rude and unprofessional in the fitting room.
Business reply on Google
We were disappointed to learn of your unpleasant experience . Customer courtesy and convenience are very important to us and we apologize that this was not demonstrated to you on this occasion. If our Customer Service team can be of additional assistance, please call them M-F 9AM-6PM EST at 1-800-926-6299. Thanks!
Employee provided rude and unprofessional service during a return transaction.
Cashier and manager provided disrespectful and unhelpful customer service
identical items were scanned at different prices
Long checkout lines and rude staff behavior caused customer to leave.
Employee was rude and harassed customer regarding their puppy
Store is dirty, unorganized, and staff failed to assist with merchandise.
Slow staff and disorganized store layout
Staff member displayed disrespectful behavior and refused to listen to customer.
Staff refused to process a return without a missing confirmation email.
The store lacks sufficient inventory of black dressy tops.
Employees are unhelpful and unfriendly toward customers.
cashiers refused to honor marked prices and were rude to customer
Store is dirty and staff refused to process a return.
Store is disorganized with broken glass and debris on the floor.
shoes fell apart and manager provided poor customer service