Marshalls
🛒 Retail & Products · Phoenix
total experiences
replied on google
Most reported issues
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Experiences
The store has rude staff and poor inventory selection.
Business reply on Google
Hi layla grady thanks for reaching out. We were disappointed to learn of your unpleasant experience. Customer courtesy and convenience are very important to us and we apologize that this was not demonstrated to you on this occasion. Please be assured that we have discussed your comments and concerns with our Store Manager for their review and attention.
The store refused to honor the marked prices on items.
Business reply on Google
Hi Anddy Gomez thanks for reaching out. We were disappointed to learn of your unpleasant experience. Customer courtesy and convenience are very important to us and we apologize that this was not demonstrated to you on this occasion. Please be assured that we have discussed your comments and concerns with our Store Manager for their review and attention.
Customer experienced discriminatory behavior and unprofessional conduct from store staff.
Business reply on Google
Hello Nini Gutierrez, Our customer service team would like to address this for you. Please give us a call at 1-888-627-7425 M-F 9AM-6PM EST.
Long checkout lines with insufficient cashiers available
Business reply on Google
Hi Jeff Budge, thanks for reaching out. We were disappointed to learn of your unfortunate experience. Prompt and courteous service is very important to us, and we apologize for the delay that you experienced. Please be assured that we have discussed your comments and concerns with our Store Manager, for their review and attention.
The store manager provided poor customer service.
Business reply on Google
Hi Chris C thanks for reaching out. We were disappointed to learn about your experience in our store. Customer courtesy and convenience are very important to us and we apologize that this was not demonstrated to you on this occasion. Please be assured that we have discussed your comments and concerns with our Store Manager for their review and attention.
Staff refused to assist seniors with transporting heavy luggage to their vehicle.
Business reply on Google
Hi Jerry Hughes thanks for reaching out. We were disappointed to learn about your purchasing experience in our store. Customer courtesy and convenience are very important to us and we apologize that this was not demonstrated to you on this occasion. Please be assured that we have discussed your comments and concerns with our Store Manager for her review and attention.
The store restroom is unsanitary and lacks regular cleaning checks.
Business reply on Google
We were sorry to hear about your unpleasant experience. Please be assured that we have shared your comments with our Store Manager. If our Customer Service team can be of additional assistance, please call them M-F 9AM-6PM EST at 1-888-627-7425. Thanks!
Manager was disrespectful and rushed customers during checkout.
Business reply on Google
Hi Trent Moorman thanks for reaching out. We were disappointed to learn about your experience in our store. Customer courtesy and convenience are very important to us and we apologize that this was not demonstrated to you on this occasion. Please be assured that we have discussed your comments and concerns with our Store Manager for her review and attention.
Customer felt harassed and unsafe due to staff calling security
Difficulty returning items without receipt or original tags
The store restrooms are consistently dirty and poorly maintained.
Long wait times due to understaffed registers and inefficient service.
clothing items deteriorated and shrunk significantly after purchase
lack of staff assistance and acknowledgement while shopping
Staff were rude and prioritized personal conversation over assisting customers.
Customer alleges discriminatory behavior and harassment by store employees
Manager refused to exchange a perfume purchase due to policy change
Store refused to accept a gift card without the purchaser present.
The store selection of men's clothing has declined in quality.
Staff refused to correct an overcharge despite proof of purchase.