Marshalls
🛒 Retail & Products · Portland
total experiences
replied on google
Most reported issues
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Experiences
Staff member was rude and condescending to a customer.
Long checkout lines and insufficient staff caused excessive wait times.
Associate misled customer into applying for a credit card without disclosure.
Business reply on Google
We were disappointed to learn of your unpleasant experience . Customer courtesy and convenience are very important to us and we apologize that this was not demonstrated to you on this occasion. If our Customer Service team can be of additional assistance, please call them M-F 9AM-6PM EST at 888-627-7425. Thanks!
The store is disorganized with merchandise scattered on the floor.
Business reply on Google
Hi Andrew Harrison thanks for reaching out. We were disappointed to learn of your recent experience in our store. Customer courtesy and convenience are very important to us, and we apologize that this was not demonstrated to you on this occasion. Please be assured that we have discussed your comments and concerns with our Store Manager for his review and attention.
Employees were unable to unlock the perfume counter and were rude.
Staff member exhibited rude behavior and discriminatory conduct toward a customer.
Staff refused to honor company-wide employee discount policy.
Store fails to enforce mandatory mask policy for customers
Store hours listed online do not match actual operating hours.
Excessively long checkout lines caused the customer to leave.
The store clothing racks were disorganized and messy.
Staff displayed disrespectful behavior toward a breastfeeding mother.
Staff discriminated against a breastfeeding mother by denying a private space.
Staff discriminated against a breastfeeding mother at this location.