Marshalls
🛒 Retail & Products · Revere
total experiences
replied on google
Most reported issues
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Experiences
Staff refused return and ignored safety hazard on the floor
Employees profiled the customer and engaged in unprofessional behavior.
Business reply on Google
Hello Michael Racca, Our customer service team would like to address this for you. Please give us a call at 1-888-627-7425 M-F 9AM-6PM EST. We kindly ask that you reference case number CS16162209.
Cashier made billing errors and manager refused to remove security tag.
Business reply on Google
Hello Maitha A, Our customer service team would like to address this for you. Please give us a call at 1-888,627-7425 M-F 9AM-6PM EST.
Staff lost a customer's scooter and refused to assist with recovery.
Business reply on Google
Hi there, thank you for reaching out. We apologize for the unpleasant experience. Customer Courtesy were not displayed here on this occasion and we apologize for that. Please be assured that we have passed your comments onto our Store Manager for their immediate attention and review.
The store bathroom was dirty and inventory selection is poor.
The store is dirty with empty shelves and items on floors.
Business reply on Google
Thanks for reaching out! Customer courtesy and convenience is very important to us, and we apologize for your unfortunate experience. Providing customers with quality service in a clean and organized atmosphere is very important to us also, and we apologize if the store was not up to our standards of cleanliness. Please be assured that we have discussed your comments and concerns with our Store Manager for their review and attention.
The business double charged the customer and failed to provide refunds.
Business reply on Google
Hi, we're sorry to hear about your unpleasant visit and will share your feedback with the Store Manager. If our Customer Service team can be of additional assistance, please call them M-F 9AM-6PM EST at 1-888-627-7425. Thanks!
Long checkout wait times due to insufficient staffing
Business reply on Google
Hi Stof Jarr thanks for reaching out. We were disappointed to learn about your recent visit. Customer courtesy and convenience are very important to us and we apologize that this was not demonstrated to you on this occasion. Please be assured that we have discussed your comments and concerns with our Store Manager for their review and attention.
Staff used offensive language and provided poor customer service.
Business reply on Google
Hi there, thank you for reaching out. We apologize for the unpleasant experience. Customer Courtesy were not displayed here on this occasion and we apologize for that. Please be assured that we have passed your comments onto our Store Manager for their immediate attention and review.
Staff member was rude and prohibited testing of store furniture.
The store bathroom is unsanitary and lacks soap for hand washing.
staff ignored customer to gossip instead of processing the transaction
Difficulty returning items and long wait times for customer service.
The store restroom was found in an extremely unsanitary condition.
long checkout lines with slow staff service
Staff member rudely took an unpaid item from a child.
Long checkout lines due to insufficient open registers and staff availability.
Microwavable glass containers cracked during normal use and manager refused return.