Marshalls
🛒 Retail & Products · San Diego
total experiences
replied on google
Most reported issues
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Experiences
Staff member was rude and unprofessional during the checkout process.
Business reply on Google
Hi Jessica Reyes thanks for reaching out. At Marshalls, a positive customer experience is very important to us. We appreciate you taking the time to bring this to our attention and have shared your comments and concerns with the appropriate members of management for their review and attention.
Bamboo tumbler lids developed mold after one day of use.
Business reply on Google
Hello raja shan, Our customer service team would like to address this for you. Please give us a call at 1-888-627-7425 M-F 9AM-6PM EST.
The store restroom is in an unsanitary condition.
Business reply on Google
Thanks for reaching out! Customer courtesy and convenience is very important to us, and we apologize for your unfortunate experience. Providing customers with quality service in a clean and organized atmosphere is very important to us also, and we apologize if the store was not up to our standards of cleanliness. Please be assured that we have discussed your comments and concerns with our Store Manager for their review and attention.
Staff made unprofessional and shaming comments regarding a customer return.
Business reply on Google
Hi Soheyla Akhlaghi thanks for reaching out. We were disappointed to learn about your experience in our store. Customer courtesy and convenience are very important to us and we apologize that this was not demonstrated to you on this occasion. Please be assured that we have discussed your comments and concerns with our Store Manager for their review and attention.
Staff and management were rude and dismissive regarding checkout line procedures.
Business reply on Google
Hello A S (4 Success), Our customer service team would like to address this for you. Please give us a call at 1-888,627-7425 M-F 9AM-6PM EST.
Excessive wait times due to insufficient open registers
Business reply on Google
Hi Rob Danielz, thanks for reaching out. We were disappointed to learn of your unfortunate experience. Prompt and courteous service is very important to us, and we apologize for the delay that you experienced. Please be assured that we have discussed your comments and concerns with our Store Manager, for their review and attention.
Store lights were turned off while customers were still shopping.
Business reply on Google
We were sorry to hear about your unpleasant experience. Please be assured that we have shared your comments with our Store Manager. If our Customer Service team can be of additional assistance, please call them M-F 9AM-6PM EST at 1-888-627-7425. Thanks!
Rude staff and manager refused a return for a used item.
Business reply on Google
Hi, we're sorry to hear about your unpleasant visit and will share your feedback with the Store Manager. If our Customer Service team can be of additional assistance, please call them M-F 9AM-6PM EST at 1-888-627-7425. Thanks!
Manager refused return and requested sensitive financial information
Staff refused to page the owner of a found cell phone
Staff aggressively questioning customers about payment status at store exit.
Staff member publicly accused customer of shoplifting without cause.
The store lacks seasonal inventory and background music.
Staff accused customer of price tampering and refused to honor price.
The store closed earlier than expected and staff rushed the customer.