Mattress Firm Airline
🛒 Retail & Products · Baton Rouge
total experiences
replied on google
Most reported issues
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Experiences
The mattress delivery was missed by the customer.
The mattress collapsed within two years and was not replaced.
In-store payment system failed to process credit card transaction.
The store lacked the specific mattress model requested for immediate pickup.
The mattress delivery was delayed after payment was processed.
Salesperson walked away during a conversation with the customer.
Business reply on Google
Good afternoon, I am sorry about your experience as would very much to make it up to you. Please contact me at: Kenneth.watson@mfrm.com at your earliest convenience.
The mattress delivery was delayed and the staff was rude.
Customer did not receive a receipt and dislikes unsolicited text messages.
Customer service failed to resolve an online order issue.
Business reply on Google
I'm sorry for the frustrations so far. Have you gotten assistance with the online order yet, or can I help you now?
The store facilities are in poor condition.
Company failed to provide adequate support after customer lost expensive mattress.