Mattress Firm Trussville
🛒 Retail & Products · Birmingham
total experiences
replied on google
Most reported issues
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Experiences
Salesperson was pushy and provided dishonest information about competitor inventory.
Business reply on Google
Thank you for sharing your experience, Kyle. It's important for us to hear feedback like yours, as we strive to create a positive shopping environment. We're sorry to hear that your interaction didn't meet your expectations and that you felt pressured during your visit. Your concerns will be addressed with the team to ensure we improve our service. If you have further thoughts or need assistance, please feel free to reach out to us.
The company refuses to replace a defective mattress base.
Customer reports deceptive financing terms and lack of post-purchase support.
Staff sold incorrect mattress causing physical pain and charged hidden return fees.
Salesperson attempted to overcharge and used deceptive sales tactics.
Business reply on Google
Thank you, Carolyn, for your 5-star rating; we truly appreciate your support!
Staff member was unprofessional, loud, and ignored specific product requests.
Business reply on Google
Hello gin2772 we are so sorry to hear your experience wasn't awesome. We would love the chance to make things right. Please contact us via phone, or text and one of our friendly Sleep Experts will be standing by to help.
mattress missing cooling gel feature despite high cost purchase
Business reply on Google
Hello Claudine, I am sorry we have failed to meet your expectations. We are sending out a free Cooling Protector and Cooling Tencel Sheets to enhance the cooling of your mattress. Please reach out to us if this doesn't make you more comfortable. Thank you
Customer experienced long wait times and poor service from staff.
Business reply on Google
Good Morning Ms Fant and thank you for letting us know of an area where we failed you. I have been unsuccessful in finding an order in our system, under the name above. I would love to speak with you directly about your experience. If you would not mind, would you reach out to a local store and provide contact information for the District Manager to contact you? Thank you again for your feedback.
delivery issues and slow refund processing time
failed delivery and unprofessional conduct regarding refund processing