Mattress Firm Greenwich
🛒 Retail & Products · Greenwich
total experiences
replied on google
Most reported issues
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Experiences
Delivery was delayed by a week due to poor communication.
Business reply on Google
Hello kate parnell we are so sorry to hear your experience wasn't awesome. We would love the chance to make things right. Please contact us via phone, text, or email and one of our friendly Sleep Experts will be standing by to help. Phone: Text: Email:
repeated delivery failures and poor product quality
Excessive restocking fees and uncomfortable mattresses caused significant financial loss.
delivery driver failed to arrive and store is unresponsive
Business reply on Google
Hello, Vic. We're truly sorry to hear that you had an unpleasant experience during your recent visit to our store. We would like to opportunity to make this right so we have created a case (02250443) on your behalf. Before we are able to escalate your concerns we will need a little more information. Would you please send us an email at SocialCare@mattressfirm.com with your order number, phone number, email address, the best time for an agent to contact you, and the above mentioned case number? Thank you and we hope to hear back from you soon.