Mattress Firm Nellis
🛒 Retail & Products · Las Vegas
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
The mattress delivery has been rescheduled three times over 21 days.
The bed frame was not delivered with the rest of order.
Staff attempted to add unauthorized charges and misrepresented financing terms.
Business reply on Google
I'm sorry to hear about the challenges you faced during your interaction. Your feedback is valuable, and I appreciate you bringing these issues to my attention. Please feel free to reach out to us via text or call if you need further assistance.
Salesperson substituted a more expensive product without customer consent or notification.
Business reply on Google
Thank you for your kind words, Carla! It was a pleasure assisting you in finding the perfect bed. We appreciate your feedback!
purchased mattress does not match the comfort of the store model
Business reply on Google
Hi Melles! We do offer a 120-night sleep trial to experience the mattress and make sure it is right for you. During this period, you are able to exchange the mattress for a different one if you feel it is not the right one for you after letting it break in for 30 days. Unfortunately, after the 120 days we are not able to exchange at that point. Let us know if we can help by getting you a great deal on a topper.
Multiple delivery delays and poor communication regarding mattress availability.
Business reply on Google
Mr. Thacker, I'm sorry to hear you had a frustrating experience due to the product not being delivered to you on the original date, but I really appreciate you bringing this issue to our attention. We are working with our vendor to get the order expedited for you. I will be reaching out to you to get resolution for you.
Delivery personnel damaged property and failed to provide repairs.
Business reply on Google
Hello brandy whited we are so sorry to hear your experience wasn't awesome. We would love the chance to make things right. Please contact us via phone, text, or email and one of our friendly Sleep Experts will be standing by to help. Phone:702-531-5198
Delayed delivery and lack of communication from store staff
Business reply on Google
We apologize for this inconvenience. If there is anything we can do for you please give the store a call 702-531-5198. Thank you.
Long delivery wait time and poor staff attention.
Business reply on Google
Thank you for the review. Enjoy your new mattress.
Sales associate provided inaccurate information regarding pricing and discounts.
Salesperson was rude, pushy, and unprofessional toward customers.
Delivery arrived significantly later than the scheduled time window.
Business reply on Google
Debbie, we're glad you got great service in the beginning of the process, and with the delivery men. Sometimes we don't hit the delivery window spot on, but at least we got you that cloud you now sleep on about an hour later than expected. We hope you enjoy your mattress and sleep well. --Megan
Customer experienced poor service and unexpected hidden financing fees.