Mattress Firm Outlet - 205 Place
🛒 Retail & Products · Portland
total experiences
replied on google
Most reported issues
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Experiences
Store failed to open at the scheduled time.
Business reply on Google
We are so sorry to hear about your experience Sarah. We unfortunately opened late that day due to illness. We would love the opportunity to make it up to you if at all possible, if we could get any contact information for you, we’d like to extend a generous discount for your time lost. So sorry for the inconvenience.
Store was closed during posted operating hours
Business reply on Google
We’re so sorry for the inconvenience Mandy. Often times when our staff is working alone we will manually allow customers in, in order to keep the working area safe. We’d be happy to book an appointment for you to shop at your earliest convenience, and offer you a generous discount as our apology for the mishap. Let us know if there is anything we can do to help -Store Management
Customer received a used mattress infested with bed bugs.
Improper installation caused bed damage and long delays in repair service.
Business reply on Google
Thank you for your honest Review Elisha! We apologize about the delay you experienced with the manufacturer and the miscommunication, but we are glad that Zak was able to help you quickly and efficiently solve the problem.
Staff failed to follow safety protocols and ignored customers.
Business reply on Google
Hello Rebecca, I hope a member of our team has reached out to you in regards to this. Having a safe and clean environment for our associates and customers is our top priority. We have protectors for the mattress available as well as store sanitization in between guests visits. Please reach out to our local store if you would like to set up a private appointment with a sleep expert to be in a more controlled environment. Thank you!
The business engages in deceptive sales and business practices.
Salesperson was rude and refused to process an inexpensive transaction.
Staff failed to remove old adjustable frame as promised.
customer suspects money laundering due to low store traffic
repeated delivery failures and inability to fulfill the original order
High prices and long wait times at the warehouse pickup location.
Mattresses sagged prematurely and warranty claims were denied by the company.