Mattress Firm Outlet - Salem South Broadway
🛒 Retail & Products · Salem
total experiences
replied on google
Most reported issues
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Experiences
The delivered mattress does not match the quality of the store model.
The mattress caused back pain after two years of use.
Staff displayed unprofessional behavior and mattress prices are perceived as excessive.
Business reply on Google
We appreciate your feedback, Miroslav, and understand your concerns regarding pricing and the store environment. It's important for us to create a welcoming atmosphere for all customers, and we will address your comments about the staff's professionalism. If you have further thoughts or need assistance, please feel free to reach out. We do have a selection of many great mattresses starting under $200 on our second floor.
Store manager made inappropriate comments toward a minor.
Business reply on Google
Jocelyn, I’m sorry to hear about your experience; it’s important that everyone feels comfortable and respected while shopping with us. Your feedback is valuable, and Mike is confused as to why you took it that way. His attempt to relate to you since he is a single dad with 2 daughters her age was genuine, sorry you took it that way. please reach out to the store to discuss.
Staff member was rude and appeared to be under the influence.
Business reply on Google
Emma, I'm sorry to hear about your experience with our manager. It's important to us that every customer feels welcomed and supported, and I apologize if that wasn't the case during your visit. Your feedback is valuable, and we appreciate you sharing it. If you'd like to discuss this further, please feel free to contact us via text or call.
Staff member repeatedly interrupted conversation to answer phone calls.
Incorrect mattress delivery, poor staff service, and excessive restocking fees.
Replacement mattress continues to sag after initial exchange.
The store failed to deliver a mattress that was already paid.
Store lacked inventory of paper pillow protectors.
Store environment is a safety hazard and staff were rude.
Staff provided poor service and appeared dismissive of budget-conscious customers.
The mattress was not delivered on the promised date.