Mattress Firm Sugarhouse
🛒 Retail & Products · Salt Lake City
total experiences
replied on google
Most reported issues
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Experiences
The delivered mattress does not match the quality of the floor model.
Business reply on Google
Matt, I understand your frustration with the mattress not meeting your expectations and the experience you've had regarding the restocking fee. It's important to us that you feel satisfied with your purchase. Please feel free to reach out via text or call for further assistance, as we want to help resolve this issue for you.
Staff made the customer feel ignored and judged regarding price.
Business reply on Google
I'm truly sorry to hear about your experience, Keri. This is not the type of service we aim to provide. We understand that price can be a determining factor and our team should be more than willing to assist you with finding the right fit for your budget. Please feel free to reach us via text or call if you require further assistance or if you'd like to discuss this matter further.
The business does not provide delivery services to the customer's area.
defective box spring denied warranty replacement due to alleged unsanitary condition
Sales staff ignored the customer to chat with another person.
Damaged bed frame delivered with unresponsive customer service follow-up
Warehouse provided incorrect mattress size and refused delivery for exchange.
Business reply on Google
Kristen, we're saddened by your experience at Mattress Firm. We would like to help you remedy the situation. Could you please email us at socialcare@mfrm.com and share this experience with us? We will need the following information to take it to our Corporate Escalations team: Description of the issue Name on the order Order Number Store location of purchase Phone number of the order Best contact phone number and email address Preferred contact method Best time frame and day of the week to be reached We look forward to helping you resolve this issue. Megan