Mattress Firm 71st & Mingo
🛒 Retail & Products · Tulsa
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Poor communication regarding rescheduled delivery and short notice arrival time.
Sales staff was overly pushy and intrusive during the visit.
Salesperson provided false information regarding credit reporting for financing.
Mattress is defective and company refused to provide an exchange
Business reply on Google
I'm sorry to hear about your experience with our mattress. We deeply apologize for any discomfort or inconvenience caused. Regarding your concerns about the mattress causing discomfort and exacerbating your medical conditions, we take these matters very seriously. While we understand your frustration, we must adhere to our warranty and return policies, which may vary depending on the specific circumstances and time-frame. We would appreciate the opportunity to discuss this matter further with you and explore potential solutions. Please reach out to us directly so that we can work towards resolving this issue and ensuring your satisfaction. Once again, we apologize for any inconvenience caused, and we thank you for bringing this matter to our attention. Your feedback is invaluable to us as we continuously strive to improve our products and services. Warm regards, Matthew Parks Area Manager 918-461-9510
customer received a mattress of lower quality than the showroom model
Sales associates provided incorrect information regarding products and pricing.
The delivered mattress was defective and the company charged return fees.
Company refused to honor warranty for a malfunctioning adjustable bed base.
Business reply on Google
So sorry to hear that can I ask what was the name on the ticket so we can have a Area Manager reach out the you.
Staff followed customers throughout the store and to the exit.
Business reply on Google
Thank you for taking the time to leave us feedback. I am sorry you had a bad experience. We try to have our associates be there for our guests to provide information or help where ever they may need it! It's also customary to hold the door for our guests as a polite gesture. However, I do apologize that it didn't come off that way. I hope that we can give you a great experience in the future.
Salesperson provided inaccurate pricing information regarding available bed foundations.
Business reply on Google
Hello Willette! Thank you for your feedback. We are a locally owned and operated franchise, so unfortunately we don’t carry all of the products that our corporate website carries. I hope that next time we can find you what you’re looking for, and I’m very sorry that you didn’t have a good experience.
business performed unauthorized credit check despite promising no credit check
Business reply on Google
Sam, the signs say No Credit Needed. The financing company checks your credit to verify your identity. The decision is not based on that score, it is based off your banking history. You are more than welcome to apply again in 30 days.
The store owner used foul language and yelled at customers.
The delivered mattress model did not match the showroom selection.