Mavis Tires & Brakes
🚗 Auto & Repair · Baton Rouge
total experiences
replied on google
Most reported issues
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Experiences
The final bill was double the initial quoted price.
Business reply on Google
Hi Sheila, we're sorry to hear about your experience and the unexpected changes to your bill. We would like to understand what happened and see how we can assist you. Please reach out to us at 914-984-2500, Option #2. Thank you for bringing this to our attention. Consumer Solutions
Staff members were rude and condescending to the customer.
Business reply on Google
Hello Earlene, we apologize for the experience you had with our customer service. Your feedback is important to us, and we want to ensure that our team provides the respectful and helpful service you deserve. Please reach out to us at 914-984-2500, Option #2, so we can address your concerns directly. Thank you for bringing this to our attention. Consumer Solutions
Technician failed to show up for a scheduled brake appointment
Business reply on Google
Thank you for sharing your experience with us, dj pokechopz. We sincerely apologize for the inconvenience and the way the situation was handled. Your feedback is important, and we would like the opportunity to address your concerns. Please reach out to us at 914-984-2500, Option #2. Consumer Solutions
Staff provided unwelcoming service and appeared biased against the customer.
Business reply on Google
Hello Dylan Jones, thank you for sharing your experience with us. We're sorry to hear that your visit did not meet your expectations and that you felt uncomfortable. We take all feedback seriously and would like to address your concerns. Please reach out to us at 914-984-2500, Option #2 so we can discuss this further. Consumer Solutions
Technician failed to inspect rotors and lubricate parts during brake service.
Business reply on Google
Thank you so much for taking the time to rate us. We know how busy life can get and it means so much. We look forward to delivering this level of service every visit!
Vehicle developed an oil leak following an oil change service.
Business reply on Google
Hello Dana Bell, we're sorry to hear about your experience with us. We take your feedback seriously and would like to address your concerns. Please reach out to us at 914-984-2500, Option #2, so we can discuss this further and work towards a resolution. Thank you for bringing this to our attention. Consumer Solutions
business failed to honor scheduled appointment due to poor communication
Business reply on Google
Dear Lawrence, Thank you for sharing your experience with us. We sincerely apologize for the significant inconvenience and confusion regarding your daughter’s appointment. It’s unacceptable that you arrived to find no mechanic available and that we failed to communicate this in a timely manner. Your frustration is completely understandable, especially given the prior communication about the delay. We are actively working to improve our scheduling and communication processes to prevent this from happening in the future. We appreciate your feedback, and if you would like to discuss this further or allow us the opportunity to make it right, please contact us at 914-984-2500 ext. 2. Thank you for your understanding.
Brake flush caused new squeaking and staff refused to fix error
Business reply on Google
Thank you so much for the kind words. We truly appreciate you taking the time to rate us and provide feedback. We look forward to seeing you again and providing another incredible experience!
The business performed poor quality vehicle repairs requiring additional service…
Business reply on Google
We apologize, Kelli. our crews priority is your complete satisfaction! We truly apologize that you were not treated properly. When you can, please contact our consumer solutions department at 914-984-2500 option #2 and we would appreciate the opportunity to speak with you.
Technician failed to properly secure lug nuts after tire replacement.
Business reply on Google
We apologize, Victoria. Our priority is to treat you how we would want to be treated. It is absolutely not acceptable that you were treated poorly. When you can, please contact our consumer solutions department at 914-984-2500 option #2 and we would appreciate the opportunity to speak with you.
excessive wait time for tire assessment
Business reply on Google
We apologize, D.J. Our priority is to treat you how we would want to be treated. It is absolutely not acceptable that you were treated poorly. When you can, please contact our consumer solutions department at 914-984-2500 option #2 and we would appreciate the opportunity to speak with you.
Incorrect diagnosis and unnecessary repairs performed on vehicle
Business reply on Google
We are very sorry to hear about this, if your vehicle was misdiagnosed by our employees then either the problem has to be rectified or you must be refunded for the work that was misdiagnosed. When you can, please contact our consumer solutions department at 914-984-2500 option #2 and we would appreciate the opportunity to speak with you.
Improper wheel alignment caused tire damage and unsafe driving conditions.
Business reply on Google
Hi Official Colby, we believe accountability is paramount. Your vehicle should be repaired properly the first time. If you can, please call us at 914-984-2500 option #2 so we can learn what we can work on for you!
Mechanics failed to complete brake repairs, causing a dangerous vehicle malfunction.
Business reply on Google
We apologize, Julien. Our priority is to treat you how we would want to be treated. It is absolutely unacceptable that you were treated poorly. When you can, please contact our consumer solutions department at 914-984-2500 option #2 and we would appreciate the opportunity to speak with you.
Mechanic arrived late and vehicle service was significantly delayed
Business reply on Google
Hi Cherie, we believe you deserve nothing short of the best. We deeply apologize for your experience. Please call us at 914-984-2500 option #2 so we can learn how to improve for you!
Vehicle repair failure resulted in a roadside breakdown
Significant delays in tire delivery and poor communication from staff.
Business reply on Google
We apologize, Cade W. If you can, please call us at 914-984-2500 option #2 so we can learn what we can work on for you!
Vehicle returned with missing and stripped lug nuts after tire service.
Business reply on Google
We apologize, Telvin. Our priority is to treat you how we would want to be treated. It is absolutely not acceptable that you were treated poorly. When you can, please contact our consumer solutions department at 914-984-2500 option #2 and we would appreciate the opportunity to speak with you.
alignment service failed and appointment was not honored
Business reply on Google
We're sorry, gonzalo . We believe you deserve nothing short of the best , & when you leave our store we like to know that you are satisfied and feeling great. Please contact our consumer solutions department 914-984-2500 opt #2 . We would love to know how we can improve.
The vehicle alignment service was performed incorrectly multiple times.
Business reply on Google
Hi skilledbloom347, Please call us at 914-984-2500 option #2 so we can have the opportunity to talk to you!