Mavis Tires & Brakes
🚗 Auto & Repair · Janesville
total experiences
replied on google
Most reported issues
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Experiences
Business refused to install customer's used seasonal tires.
Business reply on Google
Hello Nate, we're sorry to hear about your recent experience with us. We understand your frustration regarding the policy on used tires and the inconsistency you've encountered. Please reach out to us at 914-984-2500, Option #2, so we can discuss this further and address your concerns. Thank you for your feedback. Consumer Solutions
Front desk staff displayed a terrible attitude.
Business reply on Google
Hi Omar Bautista, we're sorry to hear about your experience at our shop. We strive to provide excellent service and it seems we missed the mark. Please reach out to us at 914-984-2500, Option #2 so we can address your concerns directly. Thank you for your feedback. Consumer Solutions
Staff refused to perform requested vehicle alignment service.
Business reply on Google
Hello Kai King, we're sorry to hear about your experience and understand your frustration. We value your feedback and would like the opportunity to address your concerns. Please reach out to us at 914-984-2500, Option #2, so we can discuss this further and work towards a resolution. Thank you for bringing this to our attention. Consumer Solutions
Store manager failed to open the business on time for customers.
Business reply on Google
Hi Bobby, we're sorry to hear about your experience and understand your frustration with the delay. We strive to provide timely service and will address this issue with our team. Please reach out to us at 914-984-2500, Option #2, so we can discuss this further and work towards a resolution. Thank you for bringing this to our attention. Consumer Solutions
The business provided an overpriced quote and unnecessary repair recommendations.
Business reply on Google
Hi Eric, thank you for sharing your experience with us. We're sorry to hear about your dissatisfaction with our pricing and service. We value your feedback and would like to discuss this further to address your concerns. Please reach out to us at 914-984-2500, Option #2. Consumer Solutions
The business attempted to overcharge for unnecessary brake repairs.
Business reply on Google
Hello Jilesenterprise Jiles, we're sorry to hear about your experience. We appreciate your feedback and would like the opportunity to address your concerns. Please reach out to us at 914-984-2500, Option #2, so we can discuss this further. Thank you for bringing this to our attention. Consumer Solutions
Technician damaged vehicle engine and drained transmission fluid incorrectly.
Business reply on Google
Hi Nancy, we're truly sorry to hear about your experience. We understand how frustrating this situation must have been for you. Please reach out to us at 914-984-2500, Option #2, so we can discuss this further and try to make things right. Thank you for bringing this to our attention. Consumer Solutions
High pricing and long wait times for brake service
Improper tire repair caused permanent damage requiring a new tire purchase.
Business reply on Google
Hi Hailey, I'm sorry to hear about your sister's experience at our Janesville location. We strive to provide excellent service and it seems we fell short in this instance. Please reach out to us at 914-984-2500, Option #2, so we can address your concerns directly and work towards a resolution. Thank you for bringing this to our attention. Consumer Solutions
Tires remain unbalanced due to uncalibrated equipment and poor management.
Business reply on Google
We apologize, Julie Brockwell. Our priority is to treat you how we would want to be treated. We apologize for only bringing you 1 star service. This is nowhere near our standard. Please call us at 914-984-2500 option #2 so we can have the opportunity to talk to you!
Lack of communication regarding a tire repair service
Business reply on Google
Dear Ron, We apologize for the inconvenience and frustration you've experienced with our customer service. Your feedback is important to us, and we would like to address your concerns. Please reach out to us at 914-984-2500, Option #2 so we can assist you further. Sincerely, Consumer Solutions
The business added hidden fees not quoted over the phone.
Business reply on Google
We apologize, Josh Stone. Our priority is to treat you how we would want to be treated. We're so sorry to have only delivered you 1 star service. You should be receiving 5 star service every visit! When you can, please contact our consumer solutions department at 914-984-2500 option #2 and we would appreciate the opportunity to speak with you.
Vehicle remains unrepaired after expensive service and failed to address safety issues.
Business reply on Google
Hi Jessica, our crews priority is your complete satisfaction! If you can, please call us at 914-984-2500 option #2 so we can learn what we can work on for you!
Technician drove customer vehicle excessively and damaged the wheel rim.
Business reply on Google
We apologize, Joseph Wellnitz. Our priority is to treat you how we would want to be treated. We're so sorry to have only delivered you 1 star service. You should be receiving 5 star service every visit! When you can, please contact our consumer solutions department at 914-984-2500 option #2 and we would appreciate the opportunity to speak with you.
The business charged significantly higher prices than a local mechanic.
Business reply on Google
We apologize, Ryan. We believe you deserve nothing short of the best. We're so sorry that you experienced an issue with pricing. When you can, please contact our consumer solutions department at 914-984-2500 option #2 and we would appreciate the opportunity to speak with you.
Staff attempted to charge for parts covered under lifetime warranty.
Business reply on Google
We apologize, Star. Our crews priority is your complete satisfaction! When you can, please contact our consumer solutions department at 914-984-2500 option #2 and we would appreciate the opportunity to speak with you.
Excessive wait times, unprofessional staff behavior, and unnecessary service…
Business reply on Google
We apologize, Mike H. our priority is to treat you how we would want to be treated. we will always make sure we are providing you the highest quality service. If you can, please call us at 914-984-2500 option #2 so we can learn what we can work on for you!
Unexpected extra fees and long wait times for tire installation.
Business reply on Google
Hi Keisha, it is our promise to always deliver the best pricing to you. We understand that your time is valuable. We deeply apologize for your experience. Please call us at 914-984-2500 option #2 so we can learn how to improve for you!
Customer experienced long wait times and discriminatory treatment by staff.
Business reply on Google
Hi my brotha, one of our company’s values is to treat others how we would like to be treated and we glaringly missed the mark yesterday. We are taking this incident very seriously and are making plans to ensure that it will never happen again. It is completely unacceptable that your vehicle wasn’t repaired to your satisfaction at our Mavis location. I want to apologize for the wait time and, more importantly, I must apologize for the total failure to communicate this to you. Please call us at 914-984-2500 option #2 so we can learn how to improve for you!
Staff member was dismissive and unhelpful regarding tire service requests.
Business reply on Google
Hi, Brian, thank you for bringing this matter to our attention. We set a very high standard for ourselves regarding customer service so we are disappointed to learn that we may have missed the mark this time. We'd like to see what we can do to turn this experience around, but we need some more information from you first. Please click www.ntb.com/contact-us-form to tell us more about your visit. Thank you. NTB Tire & Service Centers