Mavis Discount Tire
🚗 Auto & Repair · Lancaster
total experiences
replied on google
Most reported issues
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Experiences
The mechanic failed to properly repair the stuck emergency brake.
Business reply on Google
Hi Gary, we're sorry to hear about your experience with the e-brake issue. We understand how frustrating this must have been, and we would like to address your concerns. Please reach out to us at 914-984-2500, Option #2, so we can assist you further. Thank you for bringing this to our attention. Consumer Solutions
business failed to perform service and did not notify customer
Business reply on Google
Hello Johansen, we apologize for the inconvenience you experienced with your appointments. It's important to us that we address your concerns and improve our service. Please reach out to us at 914-984-2500, Option #2, so we can discuss this further and find a resolution. Thank you for bringing this to our attention. Consumer Solutions
excessive wait time for oil change and lack of communication
Business reply on Google
Hi Kelly, we're sorry to hear about your experience with the oil change and inspection. We understand how important timely service and communication are, and we apologize for any inconvenience caused. Please reach out to us at 914-984-2500, Option #2, so we can address your concerns directly. Thank you for bringing this to our attention. Consumer Solutions
Business claimed to perform services that were never actually completed.
Business reply on Google
Hello Jayson, We sincerely apologize for the experience you had at our location. It's concerning to hear about the issues you faced, and we take such matters seriously. Please reach out to us at 914-984-2500, Option #2, so we can address your concerns directly and work towards a resolution. Thank you for bringing this to our attention. Consumer Solutions
mechanic provided incorrect information and failed to perform a simple repair
Business reply on Google
Hi Ally Anderson, we're sorry to hear about your experience and the confusion regarding your car inspection. We see you meant this review for a different location based on your service records, please call us at 914-984-2500 option #2 to confirm which location this experience was with so we can assist you asap! Consumer Solutions
Shop closed without returning vehicle or notifying customer
Business reply on Google
Hello Eudes, I'm sorry to hear about your experience with us. We understand how important your vehicle is, especially when you need it for work. Please reach out to us at 914-984-2500, Option #2, so we can address your concerns and help resolve this situation. Thank you for bringing this to our attention. Consumer Solutions
Staff used racial slurs and were rude to customers.
Business reply on Google
We apologize for the experience you had at our shop. This is not the level of service we strive to provide, and we take such matters seriously. Please reach out to us at 914-984-2500, Option #2, so we can address your concerns directly. Thank you for bringing this to our attention. Consumer Solutions
newly replaced tire went flat and business refused to cover cost
Business reply on Google
Hi Sarah, We're sorry to hear about your recent experience and understand your frustration. We take all feedback seriously and would like to discuss this further to address your concerns. Please reach out to us at 914-984-2500, Option #2. Thank you, Consumer Solutions
Mechanic falsely claimed a tire was unrepairable to upsell new tires.
Business reply on Google
We apologize, Alper Donmez. Our priority is to treat you how we would want to be treated. We're so sorry to have only delivered you 1 star service. You should be receiving 5 star service every visit! When you can, please contact our consumer solutions department at 914-984-2500 option #2 and we would appreciate the opportunity to speak with you.
Staff damaged lug nuts and forced customer to source replacements.
Business reply on Google
We apologize, Phuong. our crews priority is your complete satisfaction! We truly apologize that you were not treated properly. When you can, please contact our consumer solutions department at 914-984-2500 option #2 and we would appreciate the opportunity to speak with you.
The business uses deceptive pricing and overcharges compared to competitors.
The business failed to start service three hours after the appointment time.
Business reply on Google
We apologize, Mark. We understand that your time is valuable. We're truly sorry that your appointment time was not honored. When you can, please contact our consumer solutions department at 914-984-2500 option #2 and we would appreciate the opportunity to speak with you.
unauthorized charges and defective parts installed during vehicle inspection
Business reply on Google
We apologize, Leena. our crews priority is your complete satisfaction! When you can, please contact our consumer solutions department at 914-984-2500 option #2 and we would appreciate the opportunity to speak with you.
mechanics performed poor work and attempted to charge for unnecessary repairs
Business reply on Google
We apologize, Waffle. our priority is to treat you how we would want to be treated. we need to do better than this for you. If you can, please call us at 914-984-2500 option #2 so we can learn what we can work on for you!
The business charged for unnecessary vehicle parts during an inspection.
Business reply on Google
Hi Johnny, our crews priority is your complete satisfaction! We're so sorry for the inconvenience you experienced. Please call us at 914-984-2500 option #2 so we can learn how to improve for you!
Appointment scheduling error and failure to provide diagnostic results
Business reply on Google
Hi Daphne. We’re sorry that we weren’t able to provide the greatest value possible. It appears we didn’t live up to our promise to deliver best in class service and we are sorry to hear about your negative experience at our Lancaster location. If you would like to share any more information, please feel free to contact us at JWTReviews@jwtire.com. Thank you again.
Staff failed to update address and perform requested vehicle inspection.
Business reply on Google
Hi Jonathan. We are sorry to hear that your experience was not as positive as it could have been. If you would allow us the opportunity to speak with you about it, please email us at JWTReviews@jwtire.com with the best telephone number to reach you at so that we can help resolve this issue. Thank you.
Inconsistent pricing and questionable repair recommendations provided by the shop.
Business reply on Google
Hi Maly. We are sorry to hear that your experience was not as positive as it could have been. If you would allow us the opportunity to speak with you about it, please email us at JWTReviews@jwtire.com with the best telephone number to reach you at so that we can help resolve this issue. Thank you.
Staff members are unprofessional and lack adequate customer service skills.
Business reply on Google
We are sorry to hear that you weren’t satisfied with your recent experience at Jack Williams Tire on Queen Street in Lancaster. We’d like to connect with you offline and find out more about your experience. Please contact Customer Service at 1-800-833-5051 extension 7197 so we can help resolve this issue. Thank you.
The business charged for services that were not performed.
Business reply on Google
Countess - We appreciate your feedback and were hoping to speak with you further about your experience. Please contact Robin Donnelly at 1-800-833-5051 extension 7197 so she can learn more about what happened. Thank you.