Mavis Tires & Brakes
🚗 Auto & Repair · Merrillville
total experiences
replied on google
Most reported issues
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Experiences
Long wait time and failure to follow tire installation instructions.
Business reply on Google
Hello Squeeks219, we're sorry to hear about your recent experience and the inconvenience you faced during your visit. We understand the importance of timely service and ensuring your requests are met accurately. Please reach out to us at 914-984-2500, Option #2 so we can address your concerns directly and work towards a resolution. Thank you for bringing this to our attention. Consumer Solutions
improper tire alignment caused premature tire wear and safety hazard
Business reply on Google
Hi Bryan, we're sorry to hear about your experience with us. We understand how frustrating it must have been to deal with tire issues so soon after your visit. Please reach out to us at 914-984-2500, Option #2, so we can discuss this further and try to make things right. Thank you for bringing this to our attention. Consumer Solutions
Poor quality brake parts and unresolved mechanical issues after service.
Business reply on Google
Hi Ed, we're sorry to hear about your experience with us and the issues you faced with your brake service. We strive to provide quality service and parts, and it's disappointing to learn that we fell short in your case. Please reach out to us at 914-984-2500, Option #2, so we can discuss this further and try to make things right. Thank you for bringing this to our attention. Consumer Solutions
The customer considers the tire mounting service fee too expensive.
Business reply on Google
Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced regarding the pricing for wheel mounting. We would like to discuss this further and invite you to reach out to us at 914-984-2500, Option #2. We appreciate your input and hope to have the opportunity to address your concerns. Consumer Solutions
excessive wait times for tire installation and repair services
Business reply on Google
Hi JT, we're sorry to hear about your experience and the delays you faced during your visit. We strive to provide efficient service and it seems we fell short in this instance. Please reach out to us at 914-984-2500, Option #2 so we can address your concerns directly. Thank you for bringing this to our attention. Consumer Solutions
The tire developed a bubble after three months of use.
Business reply on Google
Hi Blaine, we're sorry to hear about your experience with the tire. We understand how frustrating this can be and would like to assist you further. Please reach out to us at 914-984-2500, Option #2, so we can address your concerns directly. Thank you for bringing this to our attention. Consumer Solutions
Shop provided dishonest vehicle repair diagnosis and unnecessary service recommendations.
Business reply on Google
We're sorry to hear about your experience and appreciate you bringing this to our attention. We take such matters seriously and would like to address your concerns directly. Please reach out to us at 914-984-2500, Option #2, so we can discuss this further and work towards a resolution. Thank you for your feedback. Consumer Solutions
Staff refused to perform a brake inspection on the vehicle.
Business reply on Google
Hello Kyundra Edmonds, we're sorry to hear about your experience at our shop. We strive to provide excellent service to all our customers and regret that we fell short in this instance. Please reach out to us at 914-984-2500, Option #2, so we can address your concerns directly. Thank you for bringing this to our attention. Consumer Solutions
Brakes and rotors failed shortly after being replaced by the shop.
Business reply on Google
Hi Priscilla, we're sorry to hear about your experience with us. We understand how frustrating it must have been to have your car in the shop for so long and to need the same repairs again. Please reach out to us at 914-984-2500, Option #2, so we can discuss this further and try to make things right. Thank you for bringing this to our attention. Consumer Solutions
Staff failed to return a call regarding price matching tires.
Business reply on Google
Hi Nick, we apologize for the inconvenience you experienced with our service. It's important to us that our customers feel valued, and we're sorry we missed the opportunity to assist you better. Please reach out to us at 914-984-2500, Option #2, so we can address your concerns directly. Thank you for your feedback. Consumer Solutions
The business failed to honor a confirmed appointment for vehicle alignment.
Business reply on Google
Hello Malaysha, we apologize for the inconvenience you experienced with your appointment. We understand how important it is to have your car ready, especially before a vacation. Please reach out to us at 914-984-2500, Option #2, so we can address your concerns and find a solution. Thank you for bringing this to our attention. Consumer Solutions
Technicians failed to perform a proper vehicle alignment after multiple attempts.
Business reply on Google
Dear Rob, Thank you for sharing your experience. I sincerely apologize for the issues you faced with the alignment of your Jeep. It’s concerning to hear that we were unable to meet your expectations despite multiple attempts. We strive for quality service, and I’m sorry that our team’s handling of your vehicle did not reflect that. Your feedback about the alignment process is invaluable, and I will ensure it is addressed with our staff to improve our procedures moving forward. If you’d like to discuss this further or if there’s anything we can do to make it right, please contact me directly at 914-984-2500 ext. 2. We appreciate your understanding and hope to earn your trust in the future. Thank you for your patience.
Vehicle alignment was performed incorrectly and requires additional repair.
Business reply on Google
Hi Matthew, I'm truly sorry to hear about your experience with the alignment service. Your feedback is important to us, and we want to address your concerns. Please reach out to us at 914-984-2500, Option #2 so we can discuss this further and find a resolution. Thank you, Consumer Solutions
excessive wait time and poor communication regarding service status
Business reply on Google
Dear RickieTikie Bravo, we apologize for the delay in servicing your vehicle and the lack of communication regarding the wait time. Your feedback is valuable to us, and we will address this issue with our team to ensure better customer service in the future. Thank you for bringing this to our attention. If you can, please call us at 914-984-2500 option #2 so we can learn what we can work on for you!
Technician installed tires on a bent rim without informing the customer.
Business reply on Google
We apologize, Asia. our crews priority is your complete satisfaction! We truly apologize that you were not treated properly. When you can, please contact our consumer solutions department at 914-984-2500 option #2 and we would appreciate the opportunity to speak with you.
Technician damaged wheels during tire installation
Business reply on Google
Hi Carlos, our crews priority is your complete satisfaction! If you can, please call us at 914-984-2500 option #2 so we can learn what we can work on for you!
Technicians failed to diagnose a damaged rim causing tire issues.
Business reply on Google
We apologize, Nicholas. Our priority is to treat you how we would want to be treated. It is absolutely unacceptable that you were treated poorly. When you can, please contact our consumer solutions department at 914-984-2500 option #2 and we would appreciate the opportunity to speak with you.
The business increased the price after installing the tires.
Business reply on Google
We're sorry, RWentz. If you could please call us at 914-984-2500 option #2 we would love to hear from you!
excessive wait times and poor communication regarding vehicle repair status
Business reply on Google
Hi Jay, We at Mavis believe you deserve nothing short of the best. We believe accountability is paramount. We deeply apologize for your experience. You're right Jay and we need to do better than this for you. Please call us at 914-984-2500 option #2 so we can have the opportunity to talk to you!