Mavis Tires & Brakes
🚗 Auto & Repair · Nashua
total experiences
replied on google
Most reported issues
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Experiences
Financing issues and poor customer service experience
Business reply on Google
Hello Michael, we're sorry to hear about your experience with our customer service and financing process. We understand how frustrating this must have been and would like to address your concerns. Please reach out to us at 914-984-2500, Option #2, so we can discuss this further and find a resolution. Thank you for bringing this to our attention. Consumer Solutions
Tires were not balanced correctly and a new nail was found.
Business reply on Google
Thank you for sharing your experience with us, O Alexandra. We're sorry to hear about the issues you faced after your visit to our Nashua location. We take your feedback seriously and would like to address your concerns. Please reach out to us at 914-984-2500, Option #2, so we can discuss this further. Consumer Solutions
improper oil change caused vehicle damage and unsafe driving conditions
Business reply on Google
Hello Lionel, we're truly sorry to hear about your experience and the issues you've encountered. We take these matters seriously and would like to address your concerns directly. Please reach out to us at 914-984-2500, Option #2, so we can discuss this further and find a resolution. Thank you for bringing this to our attention. Consumer Solutions
staff refused service without explanation or greeting
Business reply on Google
Hello Zachary, We're sorry to hear about your recent experience at our shop. We strive to provide excellent service and it seems we fell short in your case. Please reach out to us at 914-984-2500, Option #2, so we can address your concerns directly. Thank you for bringing this to our attention. Consumer Solutions
Business refused to repair a tire that was easily fixed elsewhere.
Business reply on Google
Hi Dawn Lynn Johnson, we're sorry to hear about your experience at our Amherst St location. We strive to provide the best service possible and regret that we couldn't assist with your tire issue. Please reach out to us at 914-984-2500, Option #2, so we can discuss this further and try to make things right. Thank you for bringing this to our attention. Consumer Solutions
Staff refused to honor a tire warranty as previously promised.
Business reply on Google
Hello Jennifer, we're sorry to hear about your experience at our Nashua, NH location. We understand your frustration regarding the warranty issue and the service you received. Please reach out to us at 914-984-2500, Option #2, so we can address your concerns directly. Thank you for bringing this to our attention. Consumer Solutions
Long wait times and poor communication regarding tire installation appointments.
Business reply on Google
Hello Stephen, we're sorry to hear about your experience and the inconvenience you faced during your visit. We strive to provide timely and efficient service, and it seems we fell short in this instance. Please reach out to us at 914-984-2500, Option #2, so we can discuss your experience further and work towards a resolution. Thank you for bringing this to our attention. Consumer Solutions
Long wait time followed by unavailability of required brake parts.
Business reply on Google
Hi Danielle, we're sorry to hear about your experience with your brake appointment. We understand how frustrating it must have been to wait and then find out the part wasn't available. Please reach out to us at 914-984-2500, Option #2, so we can address your concerns directly. Thank you for bringing this to our attention. Consumer Solutions
Improper brake repair caused vehicle shaking and safety concerns
Business reply on Google
It is absolutely not acceptable that you were treated poorly. We believe accountability is paramount. When you can, please contact our consumer solutions department at 914-984-2500 option #2 and we would appreciate the opportunity to speak with you.
failed vehicle diagnosis and unnecessary sensor replacement
Business reply on Google
We apologize, Mike D. Our crews priority is your complete satisfaction! We apologize for only bringing you 1 star service. This is nowhere near our standard. When you can, please contact our consumer solutions department at 914-984-2500 option #2 and we would appreciate the opportunity to speak with you.
Long wait time and failure to reset tire pressure sensor
Business reply on Google
We're sorry, Cassidy Hogan. Our priority is to treat you how we would want to be treated. We're so sorry for the inconvenience you experienced. If you can, please call us at 914-984-2500 option #2 so we can learn what we can work on for you
Staff attempted to overcharge for tire mounting and unnecessary lug nut repairs.
Business reply on Google
We apologize, Michael. our crews priority is your complete satisfaction! We truly apologize that you were not treated properly. When you can, please contact our consumer solutions department at 914-984-2500 option #2 and we would appreciate the opportunity to speak with you.
Excessive wait times and inconsistent communication regarding tire balancing results.
Business reply on Google
We apologize, Chris. Our priority is to treat you how we would want to be treated. It is absolutely not acceptable that you were treated poorly. When you can, please contact our consumer solutions department at 914-984-2500 option #2 and we would appreciate the opportunity to speak with you.
Excessive wait time for a simple tire repair.
Business reply on Google
We apologize, E. Our crews priority is your complete satisfaction! When you can, please contact our consumer solutions department at 914-984-2500 option #2 and we would appreciate the opportunity to speak with you.
Technician damaged wheel and performed incorrect tire balancing and pressure adjustment.
Business reply on Google
We're sorry, Gregory Duggan. Here at Mavis we take customer service very seriously. We like to ensure all of our customers leave feeling satisfied and secure. our priority is to treat you how we would want to be treated. Please call us at 914-984-2500 option #2 so we can have the opportunity to talk to you!
Excessive wait time for a simple tire change service.
Business reply on Google
We are sorry about the time that it took to do your tires, we do a free multi point inspection which could cause extra time to be taken, we will look into this further with the regional manager although the time we do expect of a store for 99% of the jobs is 3 hours due to us being more of a full service shop. We will use this for training purposes to see how we can improve.
Long wait times and lack of transparency regarding service costs.
Business reply on Google
We're sorry, Joseph. Our priority is to treat you how we would want to be treated. It is absolutely not acceptable that you were treated poorly. When you can, please contact our consumer solutions department at 914-984-2500 option #2 and we would appreciate the opportunity to speak with you.
Mechanic performed unnecessary repairs and tires have immediate issues.
Business reply on Google
We apologize, Sepahrad When you can, please contact our consumer solutions department at 914-984-2500 option #2 and we would appreciate the opportunity to speak with you. .
Staff refused to perform requested services before closing time.
Business reply on Google
We are sorry that you did not have a satisfying experience. If we can help, please contact us at https://www.ntb.com/contact-us-form
Business provided unnecessary repair quote for vehicle alignment
Business reply on Google
We pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. We'd like to know a little more information about this incident. Please click www.ntb.com/contact-us-form to provide a few more details. Thank you. NTB Tire & Service Centers