Mavis Discount Tire
🚗 Auto & Repair · Newark
total experiences
replied on google
Most reported issues
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Experiences
Technician attempted to upsell unnecessary brake repairs on a new vehicle.
Business reply on Google
Thank you for sharing your experience, Elizabeth. We apologize for any confusion or frustration caused during your visit. Please reach out to us at 914-984-2500, Option #2, so we can address your concerns directly and ensure a better experience in the future. Consumer Solutions
failed tire repair and inaccurate pricing information provided by staff
Business reply on Google
Hello Aryana, we're sorry to hear about your experience with us. It sounds frustrating, and we apologize for any inconvenience caused. We would like to discuss this further and see how we can assist you. Please reach out to us at 914-984-2500, Option #2. Thank you for bringing this to our attention. Consumer Solutions
Long wait time and vehicle damage caused by poor service
Business reply on Google
We apologize for the inconvenience and frustration you experienced during your visit. Your feedback is important to us, and we would like the opportunity to address your concerns. Please reach out to us at 914-984-2500, Option #2, so we can assist you further. Thank you for bringing this to our attention. Consumer Solutions
Long wait time despite having a scheduled appointment
Business reply on Google
Hello Justin, we're sorry to hear about your recent experience and the inconvenience it caused. We value your loyalty and regret that we didn't meet your expectations this time. Please reach out to us at 914-984-2500, Option #2, so we can discuss this further and try to make it right. Thank you for your feedback. Consumer Solutions
Brakes continue making noise after repair and staff took unauthorized joyride.
Business reply on Google
Hello Brent, I'm sorry to hear about your experience with us. We understand the importance of reliable service and the inconvenience this has caused you. Please reach out to us at 914-984-2500, Option #2, so we can address your concerns directly and work towards a resolution. Thank you for bringing this to our attention. Consumer Solutions
Long wait times and unprofessional staff making discriminatory comments.
Business reply on Google
We are truly sorry to hear about your experience. We are currently unable to find any record of your visit or of a situation like this occurring at this location. This location also does not have any employees matching the description you gave. Please reach out to us at 914-984-2500, Option #2, so we can address your concerns directly and confirm which location you visited. Thank you for bringing this to our attention. Consumer Solutions
Brake noise persisted after service and staff could not resolve it.
Business reply on Google
Hi Vakeesan, we're sorry to hear about your experience with the brake service. We understand how frustrating it can be when issues aren't resolved. Please reach out to us at 914-984-2500, Option #2, so we can address your concerns directly. Thank you for bringing this to our attention. Consumer Solutions
Long wait time despite having a scheduled appointment.
Business reply on Google
We apologize for the inconvenience and frustration you experienced during your visit. Your feedback is important to us, and we are committed to improving our service. Please reach out to us at 914-984-2500, Option #2, so we can address your concerns directly. Thank you for bringing this to our attention. Consumer Solutions
Employee was rude and dismissive when asked to schedule an appointment.
Business reply on Google
Hello, Thank you for sharing your experience with us. We sincerely apologize for the interaction you had with our employee, Mel, and for the inconvenience it caused. Your feedback is important, and we would like to address this matter further. Please reach out to us at 914-984-2500, Option #2, so we can connect with you directly. Consumer Solutions
Vehicle was not inspected despite multiple promises to provide updates
Business reply on Google
Hi Joe, we're sorry to hear about your experience and understand your frustration with the delay and communication issues. We value your time and would like to address your concerns directly. Please reach out to us at 914-984-2500, Option #2, so we can discuss this further and find a resolution. Thank you for bringing this to our attention. Consumer Solutions
Excessive wait time and malfunctioning tire sensors after service.
Business reply on Google
Hi Dave Dunn, we're sorry to hear about your experience and the inconvenience it caused. We would like to address the issues with the tire sensors and the delay you faced. Please reach out to us at 914-984-2500, Option #2, so we can assist you further. Thank you for bringing this to our attention. Consumer Solutions
mechanics performed unnecessary repairs and damaged the customer's vehicle
Business reply on Google
Hello Fergie, we're truly sorry to hear about your experience. We take these matters seriously and would like to discuss this further to address your concerns. Please reach out to us at 914-984-2500, Option #2. Thank you for bringing this to our attention. Consumer Solutions
Incorrect tire mounting and excessive wait times for scheduled service.
Business reply on Google
Hello Benjamin, we're sorry to hear about your experience and the inconvenience you faced during your appointments. We understand how frustrating this must have been and would like to address your concerns. Please reach out to us at 914-984-2500, Option #2, so we can discuss this further and find a resolution. Thank you for bringing this to our attention. Consumer Solutions
Improper vehicle alignment caused premature tire wear and incorrect documentation.
Business reply on Google
Hi Liam Thurrott, we're sorry to hear about your experience with the alignment service on your A3. We understand your frustration regarding the printout and the receipt issue. Please reach out to us at 914-984-2500, Option #2, so we can address your concerns directly and work towards a resolution. Thank you for bringing this to our attention. Consumer Solutions
Technicians failed to perform requested maintenance and ignored dashboard warning lights.
Business reply on Google
Hello Sheetal, We sincerely apologize for the experience you had at our Chestnut Hill Plaza location. It's concerning to hear about the issues you faced after your service visit. We would like the opportunity to address your concerns and make things right. Please reach out to us at 914-984-2500, Option #2. Consumer Solutions
Business failed to honor quoted price and appointment time
Business reply on Google
Hello Paul, I'm sorry to hear about your experience with us. We strive to provide excellent service, and it's clear we fell short in your case. Please reach out to us at 914-984-2500, Option #2, so we can address your concerns directly. Thank you for bringing this to our attention. Consumer Solutions
Excessive wait times, hidden fees, and poor quality of service.
Business reply on Google
We apologize, we are committed to providing you with gold standard service. Your vehicle should be repaired properly the first time. When you can, please contact our consumer solutions department at 914-984-2500 option #2 and we would appreciate the opportunity to speak with you.
The business installed the incorrect tire size on the vehicle.
Business reply on Google
We apologize, LAK LODGE. Here at mavis we take customer service very seriously. We like to ensure our customers leave satisfied and secure. our priority is to treat you how we would want to be treated. If you can, please call us at 914-984-2500 option #2 so we can learn what we can work on for you!
Long wait times and installation of defective tires.
Business reply on Google
We're sorry, Ron. Our priority is to treat you how we would want to be treated. It is absolutely not acceptable that you were treated poorly. When you can, please contact our consumer solutions department at 914-984-2500 option #2 and we would appreciate the opportunity to speak with you.
Excessive wait times and poor staff efficiency at tire shop
Business reply on Google
We apologize, Joshua. We understand that your time is valuable. We're so sorry for your experience. When you can, please contact our consumer solutions department at 914-984-2500 option #2 and we would appreciate the opportunity to speak with you.