Mavis Discount Tire
🚗 Auto & Repair · Parsippany-Troy Hills
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Incorrect mileage recorded on paperwork during an oil change service.
Business reply on Google
Hello Meg Thorsen, we're sorry to hear about your experience with the paperwork error during your oil change. We understand how this could cause undue stress and affect your trust in our services. Please reach out to us at 914-984-2500, Option #2, so we can address your concerns directly. Thank you for bringing this to our attention. Consumer Solutions
Staff pressured unnecessary services and rummaged through personal belongings.
Business reply on Google
Hello Cynthia, we apologize for the experience you had at our location. We take your feedback seriously and would like to address your concerns regarding the service and the handling of your personal items. Please reach out to us at 914-984-2500, Option #2, so we can discuss this further and work towards a resolution. Thank you for bringing this to our attention. Consumer Solutions
staff claimed service was completed without performing the tire rotation
Business reply on Google
Thank you for sharing your experience with us, Amine. We apologize for the inconvenience and frustration you encountered during your visit. Please reach out to us at 914-984-2500, Option #2, so we can address your concerns directly and make things right. We appreciate your feedback and hope to resolve this matter to your satisfaction. Consumer Solutions
mechanic refused to perform tire swap on customer vehicle
Business reply on Google
Hello Emil, I'm sorry to hear about your experience with us. We strive to provide excellent service, and it's concerning to hear about the issues you faced. Please reach out to us at 914-984-2500, Option #2, so we can address your concerns directly. Thank you for bringing this to our attention. Consumer Solutions
Staff requested cash payment for service to avoid official processing
Business reply on Google
Hi Nick, we're sorry to hear about your experience at our shop. We take these matters seriously and would like to learn more about what happened. Please reach out to us at 914-984-2500, Option #2, so we can address your concerns directly. Thank you for bringing this to our attention. Consumer Solutions
Staff refused to inspect a vehicle with a loose brake caliper.
Business reply on Google
Hello Chris, I'm sorry to hear about your experience at our shop. Your feedback is important to us, and we want to ensure the safety and satisfaction of our customers. Please reach out to us at 914-984-2500, Option #2, so we can address your concerns directly. Thank you for bringing this to our attention. Consumer Solutions
Staff were rude and unhelpful when approached with a question.
Business reply on Google
Hello Nicole, we're sorry to hear about your experience at our shop. We strive to provide a welcoming environment for all our customers, and it's disappointing to know we fell short. Please reach out to us at 914-984-2500, Option #2, so we can address your concerns directly. Thank you for your feedback. Consumer Solutions
Business refused to honor a purchased warranty despite customer providing receipts.
Business reply on Google
Hi Kyle, we're sorry to hear about your experience with the warranty. We would like to address your concerns and find a resolution. Please reach out to us at 914-984-2500, Option #2, so we can assist you further. Thank you for bringing this to our attention. Consumer Solutions
Manager attempted to upsell unnecessary tire replacement through deceptive practices.
Business reply on Google
We apologize for the experience your wife had at our shop. We take such concerns seriously and would like to address this matter further. Please reach out to us at 914-984-2500, Option #2, so we can assist you directly. Thank you for bringing this to our attention. Consumer Solutions
unauthorized charges and damage to vehicle components during service
Business reply on Google
Hello Mike, I'm sorry to hear about your experience at our shop. We take these matters seriously and would like to address your concerns directly. Please reach out to us at 914-984-2500, Option #2, so we can discuss this further and work towards a resolution. Thank you for bringing this to our attention. Consumer Solutions
The final service price was higher than the quoted amount.
Business reply on Google
Hello David, we apologize for the inconvenience and frustration you experienced with the pricing discrepancy. We understand how important it is to have clear and consistent communication. Please reach out to us at 914-984-2500, Option #2, so we can address your concerns directly. Thank you for bringing this to our attention. Consumer Solutions
Technician caused vehicle damage and staff displayed unprofessional behavior.
Business reply on Google
Hello Mjeed Alwheeb, We sincerely apologize for the experience you had during your recent visit. Your long-term support means a lot to us, and it's disappointing to hear about the issues you encountered. We would like to address your concerns and make things right. Please reach out to us at 914-984-2500, Option #2, so we can discuss this further. Consumer Solutions
Staff allegedly stole vehicle parts and acted with physical aggression.
Business reply on Google
We are truly sorry to hear about your experience and the issues you encountered during your visit. Your feedback is very important to us, and we take these matters seriously. We would like to discuss this further and address your concerns directly. Please reach out to us at 914-984-2500, Option #2. Consumer Solutions
The business provided deceptive pricing and misinformation to the customer.
Business reply on Google
Hello Nicholas, we're sorry to hear about your experience at the Rt. 46 Mavis location. We strive to provide clear pricing and excellent service, and it's disappointing to learn we fell short. Please reach out to us at 914-984-2500, Option #2, so we can address your concerns directly. Thank you for bringing this to our attention. Consumer Solutions
improper vehicle alignment and physical damage to wheels
Business reply on Google
We're sorry to hear about your experience at our Parsippany location. Your feedback is important to us, and we take these matters seriously. Please reach out to us at 914-984-2500, Option #2, so we can address your concerns directly and work towards a resolution. Thank you for bringing this to our attention. Consumer Solutions
Technician installed tire backwards and sold an expired tire.
Business reply on Google
We apologize for the inconvenience you experienced at our Parsippany location. It is concerning to hear about the issues with the tire replacement and the communication you received. We strive to provide quality service and would like to address your concerns. Please reach out to us at 914-984-2500, Option #2, so we can assist you further. Thank you for bringing this to our attention. Consumer Solutions
Customer was turned away after a two hour wait for service.
Business reply on Google
Hello Steven Walkley, we apologize for the inconvenience you experienced during your visit. We understand your frustration and would like to address your concerns. Please reach out to us at 914-984-2500, Option #2, so we can assist you further. Thank you for bringing this to our attention. Consumer Solutions
inconsistent pricing between phone quote and final bill
Business reply on Google
Dear Osama, We apologize for the confusion and frustration you experienced regarding the pricing of your oil change. Transparency is indeed crucial, and we appreciate your feedback on this matter. Please reach out to us at 914-984-2500, Option #2, so we can address your concerns directly. Sincerely, Consumer Solutions
Appointment scheduling failure and poor service efficiency during tire change
Business reply on Google
We apologize, Video Bryan. Our priority is to treat you how we would want to be treated. We're so sorry to have only delivered you 1 star service. You should be receiving 5 star service every visit! When you can, please contact our consumer solutions department at 914-984-2500 option #2 and we would appreciate the opportunity to speak with you.
Improper catalytic converter installation caused exhaust leaks and safety hazards.