Mavis Discount Tire
🚗 Auto & Repair · Pittsfield
total experiences
replied on google
Most reported issues
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Experiences
Mavis failed to perform alignment causing premature tire wear
Business reply on Google
Hello Brian, we're sorry to hear about your experience with the tires and alignment. We understand your frustration with the lack of follow-up and would like to address your concerns. Please reach out to us at 914-984-2500, Option #2, so we can assist you further. Thank you for bringing this to our attention. Consumer Solutions
Technician overinflated tires creating a significant safety hazard.
Business reply on Google
Hi Jacob, we're sorry to hear about your experience with us. Safety is our top priority, and we take your concerns very seriously. Please reach out to us at 914-984-2500, Option #2 so we can address this issue directly with you. Thank you for bringing this to our attention. Consumer Solutions
inconsistent service and misinformation regarding availability for vehicle repairs
Business reply on Google
Hello Justin, we apologize for the inconvenience and frustration you experienced during your visits. Your feedback is important to us, and we would like to address your concerns directly. Please reach out to us at 914-984-2500, Option #2, so we can assist you further. Thank you for bringing this to our attention. Consumer Solutions
incomplete alignment service and interior damage to vehicle seat
Business reply on Google
Hello Eric, we're sorry to hear about your experience with us. It’s important to us that our customers are satisfied, and we regret that we fell short in your case. Please reach out to us at 914-984-2500, Option #2, so we can address your concerns directly. Thank you for bringing this to our attention. Consumer Solutions
Technician attempted to charge for an alignment that was not performed.
Business reply on Google
Hello Jason, I'm sorry to hear about your experience at our Pittsfield location. It’s concerning to learn about the issues you faced with the tire change and alignment service. We take such matters seriously and would like to address your concerns directly. Please reach out to us at 914-984-2500, Option #2, so we can discuss this further. Consumer Solutions
Staff performed unauthorized inspection after customer explicitly declined the service.
Business reply on Google
Hi Toni, we're sorry to hear about your experience at our Pittsfield location. It sounds like there was a misunderstanding regarding the services you requested, and we apologize for any inconvenience this caused. We would like to address your concerns and ensure a better experience in the future. Please reach out to us at 914-984-2500, Option #2. Thank you for bringing this to our attention. Consumer Solutions
Manager enforced fake corporate policy and acted unprofessionally toward customer.
Business reply on Google
Elisa Giardina, thank you so much for taking the time to share your great experience! We truly value you and are looking forward to assisting you again soon!
Technicians failed to identify and repair a persistent tire leak.
Business reply on Google
It is absolutely not acceptable that you were treated poorly. We believe accountability is paramount. When you can, please contact our consumer solutions department at 914-984-2500 option #2 and we would appreciate the opportunity to speak with you.
Business failed to provide paid services after two months of delays
Vehicle damaged during service and management is failing to resolve issue
The service took longer than promised and lacked professional customer care.
Business reply on Google
We apologize, Jason. Our priority is to treat you how we would want to be treated. It is absolutely not acceptable that you were treated poorly. When you can, please contact our consumer solutions department at 914-984-2500 option #2 and we would appreciate the opportunity to speak with you.
Manager displayed unprofessional and aggressive behavior toward staff and customers.
Business reply on Google
We apologize, Ben. Our priority is to treat you how we would want to be treated. It is absolutely not acceptable that you were treated poorly. When you can, please contact our consumer solutions department at 914-984-2500 option #2 and we would appreciate the opportunity to speak with you.
unresponsive staff and inability to schedule an appointment
Business reply on Google
Hi Anonymous, we understand that your time is valuable. If you can, please call us at 914-984-2500 option #2 so we can learn what we can work on for you!
Vehicle returned disassembled with missing parts and incomplete repairs
Business reply on Google
We're sorry. Our crews priority is your complete satisfaction! When you can, please contact our consumer solutions department at 914-984-2500 option #2 and we would appreciate the opportunity to speak with you.
Business attempted to sell unnecessary repairs based on gender.
Business reply on Google
We're sorry, Amy. Our priority is to treat you how we would want to be treated. It is absolutely not acceptable that you were treated poorly. When you can, please contact our consumer solutions department at 914-984-2500 option #2 and we would appreciate the opportunity to speak with you.
improper brake installation and overtightened components caused vehicle damage
Business reply on Google
We apologize, D T. Our priority is to treat you how we would want to be treated. It is absolutely not acceptable that you were treated poorly. When you can, please contact our consumer solutions department at 914-984-2500 option #2 and we would appreciate the opportunity to speak with you.
The customer experienced a three-hour delay for a scheduled tire appointment.
Business reply on Google
We're sorry, beth s. We at Mavis understand that your time is valuable. You're right beth s and we need to do better than this for you. We deeply apologize for your experience. When you can, please contact our consumer solutions department at 914-984-2500 option #2 and we would appreciate the opportunity to speak with you.
staff refused to diagnose engine light and provided dismissive service
Long wait times and incorrect tire inventory availability
Shop failed to replace tire and instead plugged the unsafe one.