Mavis Discount Tire
🚗 Auto & Repair · Riverside
total experiences
replied on google
Most reported issues
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Experiences
Employee exhibits rude and unprofessional behavior toward customers.
Business reply on Google
Thank you for sharing your feedback, MR Capalbo. We're sorry to hear about your experience and the impression it left. We take your concerns seriously and would like to address them. Please reach out to us at 914-984-2500, Option #2, so we can discuss this further. Consumer Solutions
The tire repair failed and now requires a full replacement.
Business reply on Google
Hi Germano B, we're sorry to hear about your experience with the tire plug. We understand how frustrating it can be to deal with a leaking tire. Please reach out to us at 914-984-2500, Option #2, so we can discuss this further and find a solution. Thank you for bringing this to our attention. Consumer Solutions
Excessive wait times due to inaccurate arrival and service estimates.
Business reply on Google
Hi Anoushka Ramkumar, Here at mavis we take customer experience and satisfactory very serious. We want to apologize for the experience had. If you can, please call us at 914-984-2500 option #2 so we can learn what we can work on for you!
Manager refused service and made insulting comments about the customer's vehicle.
Business reply on Google
We apologize, Sandro. our crews priority is your complete satisfaction! We truly apologize that you were not treated properly. When you can, please contact our consumer solutions department at 914-984-2500 option #2 and we would appreciate the opportunity to speak with you.
Manager refused service to take a break while staff was overwhelmed
Business reply on Google
We apologize, Lillian. Our priority is to treat you how we would want to be treated. It is absolutely not acceptable that you were treated poorly. When you can, please contact our consumer solutions department at 914-984-2500 option #2 and we would appreciate the opportunity to speak with you.
Tires wore out prematurely after three months of use
Business reply on Google
We apologize, Mark Please call us at 914-984-2500 option #2 so we can learn how to improve for you!
excessive wait time and poor service prioritization
Business reply on Google
We apologize, Gregory. We understand that your time is valuable. It absolutely not acceptable that you were treated poorly. When you can, please contact our consumer solutions department at 914-984-2500 option #2 and we would appreciate the opportunity to speak with you.
unavailability of quoted tires and deceptive upselling tactics
Business reply on Google
We apologize, Miguel When you can, please contact our consumer solutions department at 914-984-2500 option #2 and we would appreciate the opportunity to speak with you. .
Technician misdiagnosed vehicle issue leading to unnecessary repair costs
Business reply on Google
We're sorry, Beatriz When you can, please contact our consumer solutions department at 914-984-2500 option #2 and we would appreciate the opportunity to speak with you. .
The shop attempted to charge for services that were not performed.
Business reply on Google
Hello Jenine, our Regional District Manager was at this location and he confirmed no rotation was requested by you. I'm also happy to hear that we peformed the service for you free of charge.
Incomplete vehicle service resulted in significant tire damage and financial loss.
Improperly installed brake caliper caused safety hazard and additional repair costs.
Long wait times and unresolved tire pressure sensor issue after service.
unauthorized charges and significant delays in vehicle service
Incorrect tire order and failure to perform service after multiple delays
Repeated poor quality brake repairs and incorrect tire installation
Improper tire repair, staff solicitation of bribes, and poor customer service.
Excessive wait times and improper installation of the parking brake.
Improper alignment and damaged wheel studs caused by technician negligence.
Shop charged for unperformed alignment and damaged customer property during tire service.