McAlister's Deli

Business reply on Google

Thank you for your feedback. We apologize for your experience and your input is valuable in helping us maintain a high standard of service.

Business reply on Google

Thank you for your feedback. We apologize for the long wait time you experienced. Please contact Alissa.Oliver@southernrockrestaurants.com so we can address your concerns directly.

Business reply on Google

Thank you for sharing your experience. We apologize for the inconvenience you faced with your order and the lack of communication from our team. Your feedback is important, and we will address this with our staff to improve our service. Please contact Alissa.Oliver@southernrockrestaurants.com to discuss this further.

Business reply on Google

We're truly sorry to hear about your disappointing experience with our food. We strive to provide quality meals and it seems we fell short in this instance. We would appreciate the opportunity to discuss this further and make things right. Please reach out to Alissa.Oliver@southernrockrestaurants.com at your earliest convenience. Thank you for your feedback.

Business reply on Google

We're truly sorry to hear about your disappointing experience. We strive to provide quality food and a comfortable environment for our customers. Your feedback about the chicken tortilla soup and the temperature at our location is valuable and will be taken into consideration. We hope to have the opportunity to serve you better in the future.

Business reply on Google

Pamela - can't apologize enough for our careless mistakes. There certainly are no excuses for our inattention and failing to modify your orders as requested, and we apologize for letting you down. We should be paying much closer attention to prevent issues like this from occurring, and we're extremely sorry our efforts have missed the mark. No one deserves to have such repeated poor experiences, and we apologize for dropping the ball on so many occasions. Thank you for making us aware of your experiences. We've forwarded your feedback to the restaurant's General Manager, the Regional Director, and the company's Chief Operating Officer so they may address your experience with our team. Very sorry once more. When you have a moment, would you mind emailing guestrelations@thesaxtongroup.com? We'd like to make things up to you. Hope to talk soon.

Business reply on Google

Hey there. Per our response to Charity's Yelp review, we're unbelievably sorry your first experience with us was such a letdown. Please know what you've described very much falls short of our high standards we strive to hold ourselves to, and we apologize for dropping the ball. On our team's behalf, we'd like to express how apologetic we are for the extreme wait time to receive your order, the unkempt state of our restaurant, the missing items from your meal, and the poor service you received this visit. We always want our guests receive the timely service they deserve and ensure we are taking proper care of our dining room, and we're so sorry our efforts in these areas missed the mark. There are no excuses for this, and we can't apologize enough for the inconvenience. Additionally, we'd like to apologize for the poor attitudes and unhelpfulness from our team. We strive to greet and serve each and every one of our guests with the genuine hospitality they deserve, and we're very sorry this was not reflected by our team on your visit. We'd also like to apologize for being so careless with your meal. We should have taken more care when preparing it to make sure everything was included

Business reply on Google

So sorry the service you've received has fallen short lately, Michael. We always want our guests to receive the exceptional and friendly service we are known for on each and every visit, and we're very sorry this has not been the case. We know how disappointing service such as you've described can be, and we appreciate you bringing this to our attention. Please rest assured we will be looking into things further with our team. We've shared this review with the restaurant's General Manager, the Regional Director, and the company's Chief Operating Officer so they may address our shortcomings with our team. Would you please email guest relations@thesaxtongroup.com when you have a chance? We'd like to make things up to you. Hope to talk soon.

Business reply on Google

Reilly, we're terribly sorry we let you down so drastically. This is certainly no the experience we want for our guests, and we're so very sorry we ruined your with our careless mistakes. We're immensely sorry for being so careless with your order and failing to ensure your were given the correct salad before you left our restaurant. Our team is trained to conduct an accuracy check to prevent experiences like yours from occurring, but it's very clear our efforts missed the mark. We're extremely sorry we let you down. Furthermore, we're terribly sorry our efforts fell so short to make things right. We always want to go above and beyond for our guests, and we're very sorry this was not the case in your experience. We're beyond sorry for all the frustration, inconvenience, and disappointment we've caused you. Please know this is not our standard and your voice has been heard. We've just passed on your feedback to the restaurant's General Manager, the Regional Director, and the company's Vice President of Operations so your experience can be addressed with our team. We really appreciate you taking time out to make us aware. When you have a second, would you please email makaylamainord@

Business reply on Google

Kerry, we are so very sorry to let you down. We sincerely apologize the food your husband received did not meet expectations. Our team is trained to preform quality checks prior to sending out orders to prevent experiences like this from occurring, but it seems this preventative measure has fallen short. We always want our guests to be 100% satisfied, so if you or your family are every unhappy with your meals, please don't hesitate to ask us to remake, replace, or modify the order. We are happy to do so! In addition, we would like to apologize for the lack of customer service you experienced on your visit. Our team should have been more understanding and accommodating to you and your family's needs, and we apologize for this. Please know this is not our standard and your voice is being heard. We will be passing along this information to the restaurant's General Manager, the Regional Director, and the company's Vice President of Operations for further review. When you have a second, could you please email us at socialmediaintern@thesaxtongroup.com? We would love to talk further with you. Again, so sorry. Hope to connect soon.

Business reply on Google

William, we are very sorry we let you down with our customer service on this visit. Had the staff been more attentive, these issues wouldn't have happened. Please know this is not our standard and your review and concerns are being passed on to the General Manager, the Regional Director, and the Vice President of Operations. When you get a chance, will you shoot an email to socialmediaintern@thesaxtongroup.com? We would like to discuss your experience further. We hope to hear from you soon.

Business reply on Google

Oh no - On behalf of the restaurant, we sincerely apologize for the poorly prepared meal you were given. We're terribly sorry to hear that you weren't pleased with your club sandwich. Our team works very hard to meet the McAlister's Deli standard on a daily basis; however, it sounds as though our efforts fell short. We want our guests to be 100% satisfied with the customer service and food they're offered. Unfortunately, this expectation was not met. So very sorry for the disappointment and frustration we caused you. Your review has been forwarded on to the restaurant's General Manager, Regional Director and company's Vice President of Operations. Thank you for taking time to share details about your experience. We can assure you that this is being looked into. Additionally, we'd really love the opportunity to make this right. Please email me at lilysaer@thesaxtongroup.com. Again, very sorry. Hope to touch base about this soon.