McAlister's Deli
🍽️ Restaurants · Louisville
total experiences
replied on google
Most reported issues
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Experiences
unsanitary store conditions and poor staff professionalism
Business reply on Google
C B, we apologize for the issues you faced during your visit. Your feedback about the order and store environment is valuable, and we'll work on improving these areas. We hope to have the opportunity to serve you again soon.
The restaurant overcharged for additional food items and sides.
Business reply on Google
Thank you for sharing your experience, Norman. This is not the standard we aim for, and your feedback will help us address these concerns. If you'd like to discuss this further, please contact Alissa.Oliver@southernrockrestaurants.com.
The chicken salad croissant tasted spoiled.
Business reply on Google
Thank you for sharing your feedback. We're sorry to hear about your experience with the chicken salad croissant at our Jeffersonville location. Please reach out to Alissa.Oliver@southernrockrestaurants.com so we can address your concerns directly. We appreciate your loyalty and hope to improve your experience in the future.
Purchased gift card has a zero dollar balance with no resolution.
Business reply on Google
Thank you for sharing your experience. We sincerely apologize for the inconvenience and frustration caused by the gift card issue. We have given your review to management to address.
The restaurant failed to follow dietary requests and order instructions.
Business reply on Google
Thank you for sharing your feedback. We're sorry to hear about your experience with our ordering process and the issues with your order. We take these concerns seriously and would like to address them. Please contact Alissa.Oliver@southernrockrestaurants.com so we can assist you further.
Staff failed to verify order accuracy before handing over bags
Business reply on Google
Thank you for sharing your feedback. We apologize for any inconvenience you experienced. Please contact Alissa.Oliver@southernrockrestaurants.com so we can address your concerns directly. Your input is important to us as we strive to improve our service.
Manager yelled at employees and service was slow.
Business reply on Google
We're truly sorry to hear about your experience. It's important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue promptly. Please reach out to Alissa.Oliver@southernrockrestaurants.com with any further comments or concerns you wish to share. We appreciate your feedback and look forward to hearing from you.
Staff member was rude and refused to verify delivery driver order
The chicken salad sandwich contained mostly lettuce and gristly chicken.
Business reply on Google
Rick, I apologize for the quality of your food, I would like to make this up to you. Would you mind emailing me at kelbi.cross@southernrockdeli.com. Thank you!
The restaurant is unsanitary with poor staff service and pricing discrepancies.
staff handled food without gloves after coughing and ignored health concerns
Staff refused to provide a drink carrier causing spills in vehicle.
The sandwiches served were smaller than advertised on the website.
Food arrived frozen, incorrect, and with poor quality ingredients.
Excessive wait times and poor service regarding order preparation and staff conduct.
Unsanitary restroom conditions and unhelpful staff regarding allergen information.
Manager rudely asked family to leave empty outdoor seating area.
Poor service, order accuracy, and food presentation at this location.
Poor food quality and value with unclean dining area
The restaurant serves poor quality food with spoiled ingredients.