McAlister's Deli
🍽️ Restaurants · Oklahoma City
total experiences
replied on google
Most reported issues
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Experiences
Drive-thru lacks a menu and is restricted to pre-orders only.
Business reply on Google
Thank you for your feedback, Robert. We apologize for any confusion regarding our Windowside Pickup process and for any frustration caused. We understand that you expect a smooth and positive interaction when visiting us, and we’re sorry that we fell short of that. Your feedback is invaluable and will be shared with our team to help improve the experience for all of our guests. We appreciate your business and would like the opportunity to make it up to you. Please send a screenshot of your review to guestrelations@thesaxtongroup.com. We look forward to hearing from you.
The food was not fresh and the lobby had an odor.
The order was missing items and not delivered correctly.
Business reply on Google
Thank you for your feedback, Erick. We sincerely apologize that your order was overlooked and that it was still incomplete when you received it. We understand how frustrating that must have been, and this is not the experience we want for our guests. When you have a moment, please send a screenshot of your review to guestrelations@thesaxtongroup.com. We would appreciate the opportunity to make things right. We look forward to hearing from you.
Dirty tables and rude staff service at the deli
Business reply on Google
Thank you for your feedback, Laura. We sincerely apologize for the experience you described. The cleanliness of our dining area and the level of service you receive are both extremely important, and this is not the standard we strive to provide. We also apologize that your interactions with our team did not feel welcoming or helpful. Every guest should feel valued, and we understand how frustrating this must have been. Your comments have been shared with our management team so the situation can be reviewed and addressed appropriately. When you have a moment, please send a screenshot of your review to guestrelations@thesaxtongroup.com. Your experience is important to us, and we would appreciate the opportunity to follow up and make this right. We hope to hear from you soon.
frequent missing items in to-go drive through orders
Business reply on Google
Thank you for sharing your feedback, Dan. We’re very concerned about the repeated issues with missing items from your to-go orders. This is not the level of service we expect, and your experience is being shared with our General Manager and Regional Director so we can address the order accuracy issues and improve our processes. We appreciate you letting us know and hope to restore your confidence in this location. If you’re willing, please send a screenshot of your review or details to guestrelations@thesaxtongroup.com so we can follow up with you personally.
Staff prioritized a phone order over an in-person customer.
Staff member was difficult to understand and rude about food availability.
Business reply on Google
Thank you for your feedback, Jennifer. We apologize for the service you experienced during your recent visit. Providing excellent service to our guests is our top priority, and we clearly fell short. Thank you for bringing this to our attention. We understand your frustration and are actively addressing this with our team to ensure such issues are resolved. Whenever you have a moment, please send a screenshot of your review to guestrelations@thesaxtongroup.com - your experience matters to us, and we would like to make it up to you. We hope to hear from you soon.
employees handle food without gloves and fail to wash hands
Business reply on Google
Thank you for your feedback, Brittany. We apologize for the unprofessional service you experienced and are very concerned about how the trash is being handled. We appreciate you bringing this to our attention. Providing excellent service to our guests and ensuring the environment is sanitary is our top priority, and were sorry our efforts missed the mark this time. We understand your frustration and are actively addressing such issues with our team. Whenever you have a moment, please send a screenshot of your review to guestrelations@thesaxtongroup.com - your experience matters to us, and we would like to make it up to you. We hope to hear from you soon.
The salad served was soggy with poor quality ingredients.
Business reply on Google
Thank you for your feedback, Lala. We apologize for the quality of your meal during your recent visit. Our goal is to provide delicious, high-quality meals, and we deeply regret that we did not meet your expectations. We understand your frustration and are actively addressing this matter with our team to ensure improvements are made. Whenever you have a moment, please send a screenshot of your review to guestrelations@thesaxtongroup.com - your experience is important to us and we would like to make things right and have the chance to serve you better at your next visit. We hope to hear from you soon.
The restaurant served spoiled food and provided poor customer service.
Business reply on Google
Please accept our sincere apologies for the disappointing experience you had at our Deli. We are deeply concerned about the issues you've described with your meal and the service you received. Your feedback is extremely important to us, and we will be addressing these issues with our kitchen staff and management team to ensure they do not happen again. We strive to provide fresh, high-quality food and excellent customer service, and it's clear we fell short of our standards during your visit. We value your patronage and would like the opportunity to make it up to you. Whenever you have a moment, please send a screenshot of your review to guestrelations@thesaxtongroup.com.
Staff failed to locate order and provided incomplete service.
Business reply on Google
We apologize for the experience you had at our deli. We strive to provide excellent customer service and it's disappointing to hear that we fell short in this instance. We will address this issue with our team to ensure it doesn't happen again. Whenever you have a moment, please send a screenshot of your review to guestrelations@thesaxtongroup.com. Thank you for bringing this to our attention.
The restaurant failed to process a requested refund for a cancelled order.
Business reply on Google
Hello Andrea, Thank you for your feedback regarding your recent experience. We sincerely apologize for the inconvenience you experienced with your order and the delay in receiving a refund. This is certainly not the level of service we strive to provide to our valued customers. Customer satisfaction is our top priority, and we apologize for falling short in this instance. We would appreciate the opportunity to make things right. When you get a moment, please email guestrelations@thesaxtongroup.com with your contact information and the order total. Once again, we apologize for any inconvenience caused and we appreciate your understanding. Best regards, McAlister's Deli
Staff ignored customers and served a burnt baked potato.
Poor customer service, unhygienic tables, and inaccurate takeout orders.
Business reply on Google
Oh no! On behalf of the restaurant, we'd like to extend our sincerest apologies for letting you down on numerous occasions. We're so incredibly sorry for the inaccuracies, unkept dining area and poor service. What you described falls extremely short of our standards. We're terribly sorry for being careless and ruining your experiences. Please know, your feedback was passed onto the General Manager, Regional Director and Chief Operating Officer. Many thanks for making us aware. We can assure you that this will be investigated and addressed. Additionally, we'd like to discuss further and make this right. Whenever you have a moment, please reach out to guestrelations@thesaxtongroup.com.
The restaurant failed to accommodate a severe food allergy.
Business reply on Google
Nikki, we sincerely apologize for the horrifying experience you had with us. We apologize for preparing your order without care and for missing the requested "no tomato" modification. Terribly sorry for the carelessness that was exhibited and for ruining your meal with us. We take guests experiences like yours incredibly seriously and have shared it with the restaurant's General Manager, Regional Director and our company's Chief Operating Officer. We have to make this right. Please send an email to guestrelations@thesaxtongroup.com.
The restaurant failed to provide the requested extra cheese and sauce.
Business reply on Google
So sorry for the disappointing meals we've served you, Dai. We apologize for failing to meet expectations. We always want to ensure we are including the additional toppings our guests request, and we're incredibly sorry our efforts have fallen short. We know how frustrating this can be, and we're so very sorry we let you down. Thank you for making us aware of your experiences. Your feedback has been shared with our General Manager, the Regional Director, and the company's Chief Operating Officer so they may address your experience with our team. So sorry once again. Would you mind emailing guestrelations@thesaxtongroup.com? We'd like to make your experiences up to you. Hope to talk soon.
Order was not ready despite being placed thirty minutes in advance.
Business reply on Google
Kristyn - unbelievably sorry we've continued to let you down and waste so much of your valuable lunch time. We know how important timely service is, and we're very sorry we've dropped the ball. We never want our guests to have to wait for so long to receive their orders, and we apologize this has been the case. We can't apologize enough for the inconvenience we've caused with our slow service. We really appreciate you making us aware of your experiences and would like to assure you that your voice has been heard. Your review has just been shared with the restaurant's General Manager, the Regional Director, and the company's Chief Operating Officer so they may address the situation with our team. So sorry once again. Would you please send an email to guestrelations@thesaxtongroup.com when you have a moment? We'd really love to have the opportunity to make things up to you. Again, very sorry. Hope to talk with you soon.
Long wait times and unprofessional staff behavior during lunch service.
Business reply on Google
Per our response on Yelp, extremely sorry for the terribly slow, poor service you received today on your visit, Robert. On our team's behalf, we'd like to sincerely apologize for being so careless with your time and the incredibly poor way you were treated. We absolutely never want our guests to have to wait for so long to receive a meal, and we apologize for the unacceptable way our team handled the situation and communicated to you. No one deserves to be treated this way or spoken to in such a rude manner, and we're deeply sorry for the frustration and disappointment we caused. We never want an experience such as you've described for our guests, and we're so sorry we let you down. There are no excuses for this kind of behavior, and we appreciate you making us aware of your experience. We've shared this review with the restaurant's General Manager, the Regional Director, and the company's Chief Operating Officer so they may look into your visit further and address the situation with our team. So sorry once more. We'd love to have the chance to make things up to you, so would you please check your Yelp inbox when you have a chance? Again, so sorry. Hope to talk with you soon.
Order delivered late, missing items, and food arrived spoiled.
Business reply on Google
Hey there, Chloe. Very sorry you had a poor delivery experience with us. We can't apologize enough your meal was so late to be delivered. We never want our guests to wait for so long for an order, and we're very sorry this was the case and your lunch was ruined. No one should ever have to wait for so long, and we apologize for the inconvenience and frustration we caused. We truly appreciate you bringing your experience to our attention. Your review has been shared with the restaurant's General Manager, the Regional Director, and the company's Chief Operating Officer so they may look into the situation further with our team and our delivery service. So sorry once again. Would you please email guestrelations@thesaxtongroup.com? We'd really like to make this meal up to you. Again, so sorry. Hope to connect soon.
Poor staff attentiveness, hygiene violations, and inconsistent food quality.
Business reply on Google
Tom, we're extremely sorry we've let you down and ruined your experiences with us. Please know, we take feedback of this nature very seriously and would like to discuss further. When you have a chance, please send your contact information to makaylamainord@thesaxtongroup.com. Again, very sorry. Hope to hear from you soon.