McAlister's Deli
🍽️ Restaurants · Warrington
total experiences
replied on google
Most reported issues
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Experiences
The chicken wrap was stale and crunchy.
Business reply on Google
We’re very sorry to hear about your experience. The chicken Caesar wrap should never be stale, and we apologize for the poor quality. Your feedback will be shared with our team to ensure this doesn’t happen again.
The chicken salad portion size was smaller than expected.
Business reply on Google
We’re truly sorry to hear about this experience and understand how frustrating that must have been, especially after previously enjoying your order. This is not the standard we strive for, and we appreciate you bringing it to our attention. We would really like the opportunity to make this right—please contact the store directly and ask for a manager so we can review this with you. Thank you for your feedback.
App technical issues and excessive wait times for food orders.
Business reply on Google
We are truly sorry for the awful experience. The app issues, the long wait times (especially for your separate orders), and the staff confusion/lack of urgency are unacceptable failures on our part. We are urgently fixing the app, retraining all staff, and improving kitchen efficiency. We value your business and hope you will give us a second chance to provide the great experience you deserve.
Slow service and staff unable to process orders correctly.
Poor food quality, long wait times, and unhelpful customer service.
Business reply on Google
We’re very sorry to hear about your recent experience. This is not the quality or service we aim to provide, and we understand your frustration about the condition of your order and the way you were treated. We appreciate you bringing this to our attention and will address it with our team right away. If you’re open to it, we’d like the chance to make things right — please reach out to us directly so we can follow up with you.
The restaurant failed to prepare the phone order upon arrival.
Lack of staff at the counter and missing menu items.
Business reply on Google
I'm truly sorry to hear about your disappointing visit. It sounds like a frustrating experience, especially with the lack of a cashier, employees not assisting. We appreciate you bringing this to our attention, and we'll address these issues immediately with our team. We hope you might consider giving us another chance in the future to show you the positive experience we're known for.
Missing item and poor quality of food served
Business reply on Google
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and that we missed an item with your order. We also apologize that the salad and sandwich did not meet your expectations. Your comments will be shared with our team so we can address these issues and improve. We appreciate you giving us a try and hope we can provide you with a better experience in the future.
The chicken and potato salads had poor flavor and quality.
Long wait times and incomplete order due to poor staff management.
Missing side dish and burnt sandwich in children's meal order.
Long wait times and disorganized service at the restaurant.
Manager displayed aggressive behavior toward staff and caused long wait times.
The chicken in the salad was served partially frozen.
Long wait times and incorrect food order received
Long wait times and poor staff management at the deli.
excessive wait times and poor service from the register staff
Excessive wait times for food service.
Long wait times and inefficient service process at the deli.
Excessive wait times for food orders and poor management response.