McAlister's Deli
🍽️ Restaurants · Wichita
total experiences
replied on google
Most reported issues
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Experiences
The sandwich bread served was stale and hard.
The sandwich contained significantly less meat than expected.
Business reply on Google
Thank you for your feedback, Gabriella. We apologize for the quality of your meal during your recent visit. Our goal is to provide delicious, high-quality meals, and we deeply regret that we did not meet your expectations. We understand your frustration and are actively addressing this matter with our team to ensure improvements are made. Whenever you have a moment, please send a screenshot of your review to guestrelations@thesaxtongroup.com - your experience is important to us and we would like to make things right and have the chance to serve you better at your next visit. We hope to hear from you soon.
Incorrect order preparation and unsanitary restaurant conditions.
Staff ignored delivery driver while order sat ready for ten minutes.
Business reply on Google
Thank you for taking the time to share your feedback, Lj. We sincerely apologize for the delay you experienced during your pickup. While we’re glad to hear your visits are usually positive, we clearly fell short this time. Your concerns will be shared with our team so we can address the issue and ensure a smoother experience for all Dashers and guests. If you’d like, please send a screenshot of your review to guestrelations@thesaxtongroup.com so we can follow up directly and make this right.
The meal portion size was insufficient and lacked advertised ingredients.
Business reply on Google
Thank you for your feedback, Carissa. We apologize for the quality of your meal during your recent visit. Our goal is to provide delicious, high-quality meals, and we deeply regret that we did not meet your expectations. We understand your frustration and are actively addressing this matter with our team to ensure improvements are made. Whenever you have a moment, please send a screenshot of your review to guestrelations@thesaxtongroup.com - your experience is important to us and we would like to make things right and have the chance to serve you better at your next visit. We hope to hear from you soon.
Incorrect salad ingredients and poor quality avocado served.
Business reply on Google
Thank you for your feedback. We apologize for the quality of your meal during your recent visit. Our goal is to provide delicious, high-quality meals, and we deeply regret that we did not meet your expectations. We understand your frustration and are actively addressing this matter with our team to ensure improvements are made. Whenever you have a moment, please send a screenshot of your review to guestrelations@thesaxtongroup.com - your experience is important to us and we would like to make things right and have the chance to serve you better at your next visit. We hope to hear from you soon.
poor communication regarding online versus in-person order fulfillment policies
Staff provided poor service and incorrect order items.
Employee was rude and refused to correct an incorrect order.
poor service, inattentive staff, and unsanitary restaurant conditions
The restaurant consistently provides very small portion sizes.
Incomplete food portions, stale chips, and unprofessional staff behavior.
Foreign object found in food served at the restaurant.
Slow service, incorrect orders, and poor facility cleanliness.
Staff refused to remake an incorrectly prepared drink without additional payment.
The restaurant provided insufficient portion sizes despite paying for extra ingredients.
customer served a sandwich with mold on the bun
Business reply on Google
Jordyn, we are absolutely horrified and embarrassed after learning of your experience. We sincerely apologize for how careless and reckless we were when preparing your sandwich and for serving you bread that was not fresh and was inedible. We cannot even imagine the disgust, disappointment and frustration you are experiencing. We are completely in the wrong and should've never served you that sandwich. We are so very sorry. We've escalated your review, photo and experience with the restaurant's General Manager, Regional Director and our company's Chief Operating Officer. We completely failed you as our guest and we are terribly sorry for ruining your meal. We HAVE TO make this experience up to you. Please send a screenshot of your review to guestrelations@thesaxtongroup.com. Hope to get in touch with you soon. Thank you, thank you, thank you for bringing your experience to our attention.
Staff refused to provide napkins and were rude to the customer.
The salad served contained old, brown, and soggy lettuce.
Business reply on Google
Alexis, we sincerely apologize for the disappointing and frustrating food quality experience you had over the weekend with us. We apologize for serving you a salad that was not fresh and was not an accurate representation of what is described, presented and promised on our menu. Terribly sorry for ruining your meal and for leaving you hungry. We've shared your review with the restaurant's General Manager, Regional Director and our company's Chief Operating Officer - all will be investigating your experience and address it with the restaurant team. We'd like to make your experience up to you, please send a screenshot of your review to guestrelations@thesaxtongroup.com. Hope to hear from you soon.
The restaurant provided the incorrect food item for an online order.