McDonald's
🍽️ Restaurants · Brooklyn
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Staff member was disrespectful and threw ketchup at the customer.
Manager was observed screaming at employees in front of customers.
Business reply on Google
Please Contact Us: (https://www.mcdonalds.com/us/en-us/feedback) with additional details so that we can help resolve your issue. From the McDonald’s Customer Care Team
Staff failed to inform customer about kiosk ordering requirement
Long wait times and broken air conditioning in the restaurant.
Long wait times due to understaffing during weekend nights.
Foreign object found in food and refund request denied by staff.
Business reply on Google
We take matters like this very seriously. Please Contact Us: https://www.mcdonalds.com/us/en-us/feedback) so we can assist. From the McDonald’s Customer Care Team
long wait time for service and closed bathroom facilities
Business reply on Google
Thank you for the feedback. We apologize for the inconvenience and will be sure to share this with the appropriate stakeholders. From the McDonald’s Customer Care Team
ATM failed to dispense funds despite claiming to do so
Staff member accused the customer of lying about placing an order.
Business reply on Google
We want to help, but we need a few more details. Please Contact Us: (https://www.mcdonalds.com/us/en-us/feedback). From the McDonald’s Customer Care Team
Staff ignored delivery personnel to use their mobile phones
The restaurant produces disruptive noise and vibrations during late night hours.
Excessive noise and rodent infestation at the business location.
Staff was rude and refused to take the order manually.
Business reply on Google
Please Contact Us: (https://www.mcdonalds.com/us/en-us/feedback) with additional details so that we can help resolve your issue. From the McDonald’s Customer Care Team
Long wait times and unprofessional staff behavior.
Business reply on Google
Please Contact Us: (https://www.mcdonalds.com/us/en-us/feedback) with additional details so that we can help resolve your issue. From the McDonald's Customer Care Team
The order preparation time was excessively long.
Business reply on Google
Please use this link: (https://www.mcdonalds.com/us/en-us/feedback) to share additional details so that we can look into this for you. – From the McDonald’s Customer Care Team
Long wait times and poor quality, incorrect food items served cold.
Business reply on Google
We want to help, but we need a few more details. Please Contact Us: (https://www.mcdonalds.com/us/en-us/feedback). From the McDonald's Customer Care Team
Staff refused to take orders and caused long wait times.
Business reply on Google
Please use this link: (https://www.mcdonalds.com/us/en-us/feedback) to share additional details so that we can look into this for you.
Food was contaminated with hair and dust during packaging.
The order was missing nuggets and specific burger toppings.
Staff failed to clean the dining area for over an hour.