McDonald's
🍽️ Restaurants · Chicago
total experiences
replied on google
Most reported issues
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Experiences
Customer was denied extra ice due to an ice shortage.
Customer received refried nuggets and noted uncleanliness in the lobby.
Business reply on Google
We’d like to look into this further for you. Please Contact Us: (https://www.mcdonalds.com/us/en-us/feedback) to provide additional information. From the McDonald’s Customer Care Team
Order was incomplete and thrown after almost being forgotten
Business reply on Google
Please use this link: (https://www.mcdonalds.com/us/en-us/feedback) to share details with our Customer Care team so we can help. From the McDonald’s Customer Care Team
Food not ready after 20 minutes, causing customer to be late.
Business reply on Google
Please Contact Us: (https://www.mcdonalds.com/us/en-us/feedback) with additional details so that we can help resolve your issue. From the McDonald’s Customer Care Team
Missing items from order
Business reply on Google
We’d like to look into this further for you. Please Contact Us: (https://www.mcdonalds.com/us/en-us/feedback) to provide additional information. From the McDonald’s Customer Care Team
Store not 24 hours as advertised, rude staff
Business reply on Google
We want to help, but we need a few more details. Please Contact Us: (https://www.mcdonalds.com/us/en-us/feedback). From the McDonald’s Customer Care Team
Long wait for cold food and slow drive-thru service
Business reply on Google
Please use this link: (https://www.mcdonalds.com/us/en-us/feedback) to share details with our Customer Care team so we can help. From the McDonald’s Customer Care Team
Salty food, watery drink, dirty lobby, and denied restroom access
Business reply on Google
Please use this link: (https://www.mcdonalds.com/us/en-us/feedback) to share details with our Customer Care team so we can help. From the McDonald’s Customer Care Team
Serving cold food after asking for fresh food
Business reply on Google
Please use this link: (https://www.mcdonalds.com/us/en-us/feedback) to share additional details so that we can look into this for you. From the McDonald’s Customer Care Team
Excessive wait times in the drive-thru
Business reply on Google
Please use this link: (https://www.mcdonalds.com/us/en-us/feedback) to share additional details so that we can look into this for you.
Staff refused to take an order due to a timer constraint.
Business reply on Google
Please Contact Us: (https://www.mcdonalds.com/us/en-us/feedback) with additional details so that we can help resolve your issue.
Restaurant closed to walk-in customers but served delivery drivers.
Business reply on Google
Please use this link: (https://www.mcdonalds.com/us/en-us/feedback) to share details with our Customer Care team so we can help.
Manager unprofessional, harassing customers, and not doing his job
Fish sandwiches made with hamburger buns and stale nuggets.
Received wrong mobile order after long wait
Food is warm, old, and incorrectly prepared; staff are rude; premises are dirty.
Customer denied restroom access due to staff unwillingness to clean.
Customer denied access to the restroom
Understaffed, cashiers on phone, long waits for orders.
Undercooked and old-looking chicken