McDonald's Melrose Park-O’Keefe Family Restaurants
🍽️ Restaurants · Melrose Park
total experiences
replied on google
Most reported issues
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Experiences
staff hung up and physical violence occurred in the restaurant
Business reply on Google
We truly appreciate your feedback and thank you for taking the time to share your experience with us. If you can please call 847-330-0800, we hope to have the opportunity to serve you in the future.
Staff displayed rude behavior and refused to provide their name.
Business reply on Google
We truly appreciate your feedback and thank you for taking the time to share your experience with us. If you can please call 847-330-0800, we hope to have the opportunity to serve you in the future.
Drive-thru service was significantly slower than the adjacent lane.
Business reply on Google
We truly appreciate your feedback and thank you for taking the time to share your experience with us. If you can please call 847-330-0800, we hope to have the opportunity to serve you in the future.
Incomplete food orders and inability to contact the restaurant.
Business reply on Google
We truly appreciate your feedback and thank you for taking the time to share your experience with us. If you can please call 847-330-0800, we hope to have the opportunity to serve you in the future.
The drive-thru order was missing one large fry.
Business reply on Google
We truly appreciate your feedback and thank you for taking the time to share your experience with us. If you can please call 847-330-0800, we hope to have the opportunity to serve you in the future.
The night shift manager provided poor and rude customer service.
Business reply on Google
We truly appreciate your feedback and thank you for taking the time to share your experience with us. If you can please call 847-330-0800, we hope to have the opportunity to serve you in the future.
Staff refused mobile order and caused a thirty minute wait.
Business reply on Google
We truly appreciate your feedback and thank you for taking the time to share your experience with us. If you can please call 847-330-0800, we hope to have the opportunity to serve you in the future.
Staff were rude and failed to process the order correctly.
Business reply on Google
We truly appreciate your feedback and thank you for taking the time to share your experience with us. If you can please call 847-330-0800, we hope to have the opportunity to serve you in the future.
Staff accused customer of lying and delayed order resolution significantly
Business reply on Google
We truly appreciate your feedback and thank you for taking the time to share your experience with us. If you can please call 847-330-0800, we hope to have the opportunity to serve you in the future.
Slow service with missing items and withheld receipt
Business reply on Google
We truly appreciate your feedback and thank you for taking the time to share your experience with us. If you can please call 847-330-0800, we hope to have the opportunity to serve you in the future.
Missing fries and unexpected charges for condiments on meal order.
Business reply on Google
Hi Jerry, Thank you for sharing your feedback. We’re sorry to hear about your experience and understand your frustration. Paying for a Quarter Pounder meal and an additional sandwich, only to receive no fries and see an unexpected charge for mayo, is certainly disappointing—especially when you were expecting a more affordable option. You’re absolutely right to expect to receive all items you paid for, without confusion or errors. This is not the experience we want for our customers. Your concerns have been shared with the restaurant leadership team so they can review order accuracy and pricing procedures to prevent this from happening again. We appreciate you bringing this to our attention and hope to have the opportunity to provide you with a better experience in the future.
Long wait times and food served cold or tampered with.
Business reply on Google
We’re very sorry to hear about your experience, and this is not the level of service or food quality we aim to provide. Long wait times and food that isn’t prepared correctly are unacceptable, and we take concerns like this seriously—especially regarding the condition of your order. We’d appreciate the opportunity to make this right. Please contact 847-330-0800 directly or reach out through McDonald’s customer care with the details of your visit so we can follow up. Thank you for bringing this to our attention.
Staff intentionally changed the customer's order without prior notification.
Business reply on Google
Hello Virgo, Thank you for sharing additional details about your visit. We apologize for the frustration you experienced regarding the water request. Our intention is never to change a guest’s order without clear communication, and we’re sorry if this was not explained properly at the time. For clarity, cup sizes and water portions may follow store policy, but this should always be communicated respectfully and transparently. We do not condone intentional miscommunication, and your comments have been forwarded to our management team for review and follow-up. We want all guests to feel comfortable and respected while dining with us. If you have concerns during a visit, we encourage asking to speak with a manager on duty so the issue can be addressed immediately. We appreciate your feedback and will use it to improve our service moving forward.
Manager provided incorrect order and displayed rude behavior
Business reply on Google
Hi drearumii, We’re very sorry to hear about your experience and especially about the interaction you described with our manager. This is not the level of service or respect we want any guest to receive, and we understand how upsetting this must have been—particularly with your child present. We also apologize for the incorrect order and the inconvenience of having to return to the restaurant. Your feedback is being taken seriously, and we’ll be addressing this situation directly with our team to ensure better communication, professionalism, and guest care moving forward. We’d appreciate the opportunity to speak with you directly and make this right. Please reach out to us at 847-330-0800 with the details of your visit (date and time) so we can follow up personally. Thank you for bringing this to our attention. We value your feedback and hope to earn back your trust.
Frequent order inaccuracies and poor food quality at this location.
Business reply on Google
Hello, a diluted beverage, is clearly unacceptable and not in line with the standards we strive to uphold. We appreciate you acknowledging the refund, but we also know that it doesn’t make up for the inconvenience and disappointment you experienced. Please know that we take your feedback seriously. We are escalating this issue to the management team at the location in question and will be conducting a thorough review of operations, training, and quality control. Customer trust is something we value deeply, and we're committed to earning yours back. If you're open to it, we’d love the opportunity to follow up with you directly and offer something to make things right. Please feel free to reach out to us at (847)330-0800. Thank you again for your honest feedback—we're listening and taking action.
The customer received moldy food and experienced rude staff service.
Poor food quality and dismissive management response to customer complaint.
Business reply on Google
Dear Jeffery Narverez, Thank you for sharing your feedback. I am deeply sorry to hear about your recent experience at our location. It’s clear we didn’t meet your expectations, and I completely understand your frustration. We take quality and service very seriously, and I sincerely apologize for the issues you encountered, both with the food quality and the handling of your concerns by our team. This is certainly not the experience we want to provide our customers. I will personally escalate this matter to our General manager and ensure that our team is reminded of the importance of delivering fresh food and addressing customer concerns with respect and care.
Foreign object found in food causing physical illness
The chicken nuggets served were old, dark, and dry.